YOUR QUALIFICATIONS

• A valid degree or certifications in a relevant field (e.g., Customer Service, Hospitality, Communication, Business Administration, or related disciplines) is required.
• 1-2 years of experience in a fast-paced, challenging customer service or support role, preferably in real estate, hospitality, or a related industry.
• Full-working proficiency in English is required. German, Portuguese, Italian, or Spanish is a plus.
• Strong international background through work and study abroad.
• Excellent written and verbal communication skills.
• Strong problem-solving skills, with the ability to think critically and creatively in a fast-paced environment.
• Customer-focused mindset and a genuine passion for delivering exceptional member experiences.
• Ability to navigate and embrace technology, including customer relationship management (CRM) systems, ticketing platforms, and communication tools.
• Strong organizational skills and the ability to handle multiple tasks simultaneously across different communication channels, including tickets, chats, and phone calls, while maintaining a high level of service.
• Demonstrated ability to meet and exceed KPIs, ensuring task prioritisation and consistent and high-quality support delivery.
• Self-accountable and able to work independently without well-worn paths or established protocols.
• Passion for real estate, shared living, and alignment with the Habyt mission.

ABOUT THE ROLE

Housing is hard. One size rarely fits all, and it’s a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place!
We are on a steep growth curve and are looking for Interns to help out our Member Support team. In this role, you will play a crucial role in ensuring the satisfaction and engagement of our members by providing exceptional customer service and resolving guest-related issues promptly and professionally.
This position is open to residents of Lisbon. If interested, please send us your most updated CV in English.

YOUR RESPONSIBILITIES

• Act as a primary point of contact for Habyt users, guiding them through their journey with us, including, but not limited to, move-ins and move-outs, payments, general requests.
• Provide timely, professional and effective responses to incoming support requests via various channels (tickets, chats, and calls).
• Handle key issues, documents, contract inquiries, billing and collections requests, and other processes related to members’ tenancy for a smooth co-living experience.
• Support collection activities to ensure timely collection of receivables.
• Prioritize and skillfully manage support tickets, chats, and calls to ensure a consistently high level of service and an updated pipeline.
• Triage tickets effectively, ensuring the correct departments can help with resolutions.
• Maintain professionalism and adhere to company etiquette when interacting with customers, ensuring that all communications reflect the values and standards of Habyt.
• Consistently meet or exceed KPIs, ensuring high levels of service quality and performance.
• Utilize a hands-on approach to address challenges and streamline procedures.
• Collaborate with various departments to ensure seamless coordination and delivery of an outstanding customer experience.
• Collect, report and use member feedback to generate ideas and improve our services and living experience.
• Contribute to creating and updating FAQs, knowledge bases, and customer support resources to improve service efficiency.