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Member Services Associate, Pete White Wellness Center (YMCA) at YMCA of Greater Oklahoma City
Oklahoma City, Oklahoma, United States -
Full Time

Start Date

Immediate

Expiry Date

04 Mar, 26

Salary

0.0

Posted On

04 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, Clerical Duties, Problem Solving, Membership Sales, CPR Certification, First Aid, Interpersonal Skills, Computer Skills, Cash Handling, Facility Monitoring, Relationship Building, Team Collaboration, Time Management, Attention to Detail, Positive Character Values

Industry

Non-profit Organizations

Description
Description JOB TITLE: Member Services Associate REPORTS TO: Membership Director FLSA TYPE: Non-Exempt POSITION DESCRIPTION: This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions and performing various clerical duties. DUTIES AND RESPONSIBILITIES: Must stay current in CPRPR/AED/O2 and First Aid, renewed annually. Provide member services such as membership sales, tours, answer and direct phone calls, guest registration, provide program information and registration, input membership and program information into computer, accept payment/cash register/receipts, schedule appointments, make and scan membership cards, rent lockers, stock and distribute towels. Serve as liaison between members and program supervisors. Handle and solve member inquiries, concerns and complaints. Monitor facility as required. Carry out other duties as assigned. Accept and demonstrate the positive character values of caring, honesty, respect and responsibility. Attend Scheduled Staff Meeting. Stay off all personal electronic items; cell phones, i pads, Develop meaningful and sustainable relationships with members, donors and volunteers. Requirements EDUCATION AND EXPERIENCE: Must be certified in PR/CPR, AED, O2, and First Aid. Must be 18 years of age or older. Have strong verbal interpersonal and communication skills, experience in a service-oriented environment, computer skills and accuracy. Must be able to lift 30 pounds.
Responsibilities
The Member Services Associate is responsible for serving members and guests, answering questions, and performing various clerical duties. They also handle member inquiries and complaints while maintaining a positive environment.