ABOUT US:

The Richmond Association of REALTORS® is central Virginia’s largest trade association, dedicated to serving over 6,000 REALTORS® in the Richmond metropolitan area. Our vision is to constantly grow our value as a hyper-local membership organization, reinforcing our unique role as a trusted, mission-driven voice for members and the communities we serve. We show up where it matters — and lead with purpose by amplifying influence through policy, education, and community leadership that drives progress.

JOB DESCRIPTION:

The Member Services Associate shall serve as a front-desk liaison to serve members of the Richmond Association of REALTORS®, Central Virginia Regional MLS users, and the general public.

KNOWLEDGE/SKILLS/ABILITIES:

• Excellent customer service, communication and interpersonal skills.
• Maintain pleasant and professional manners.
• Computer proficiency with Windows Operating Systems and Microsoft Office products.
• Knowledge of, or prior experience with, association management systems is a plus.
• High comfort level with desktop and mobile technology.
• Strong interest in learning new technologies, including enhancements and updates.
• Must maintain a consistently high volume of production under sometimes tight deadlines.
• Comprehend and exchange detailed information, including conveying it to others accurately and/or efficiently.
• Must not be afraid to ask questions.
• Must be energized by virtual platform-based organization, and structure surrounding priorities and time management.

EDUCATION AND EXPERIENCE

Associate’s degree and a minimum of 2 years of customer service experience or equivalent combination of education and experience.

The Member Services Specialist is a dynamic role, working to assist in the daily operations of RAR and CVR MLS. Primary duties include:

• Greet members and visitors in person, by telephone and email. Respond to general inquiries regarding Association membership, dues and fees, educational courses, retail operations, and other Association and MLS services.
• Assist with membership applications and transfers, ensuring all documentation is accurate and complete.
• Gain fluency in membership policies, regulations, and services provided.
• Serve as lockbox specialist including issuance of lockboxes, user technology support of hardware and software, maintenance of lockbox inventory, troubleshooting technical issues, investigating and providing solutions for user challenges.
• Maintain member records and proper data entry.
• Maintain deep knowledge of the Association’s general and staff-specific functions and responsibilities to direct detailed inquiries appropriately.
• Collaborate with team members to continuously improve service to the membership and enhance overall satisfaction.
• Perform other duties as assigned.