JOB OVERVIEW

Join AAA Northway, a prominent name in travel and insurance services, as a valued Member Services Associate/Travel Assistant based in Schenectady, New York. We pride ourselves on delivering exceptional service to our members. As a key member of our customer service team, you will be instrumental in addressing member inquiries, assisting travel agents, and enhancing the overall member experience with your inviting and positive approach.
At AAA Northway, we believe in fostering a friendly and supportive work environment where you can thrive and make a real impact. By being part of our team, you will have the opportunity to connect with our diverse membership base, support their needs, and contribute to their peace of mind. If you are driven by a passion for service, possess excellent communication skills, and seek a fulfilling role within a dynamic and reputable organization, this opportunity is perfect for you. Apply now to start your rewarding journey with AAA Northway!
Salary Range: $18.00 - $20.50 per hour

REQUIREMENTS

Education: High school diploma or equivalent is required
Experience: Prior experience in a customer service role, preferably in travel or hospitality, is advantageous.
Communication Skills: Excellent verbal and written communication skills with a strong ability to empathize with guests and resolve issues promptly.
Possess general knowledge of geography and have basic ability to read maps
Able to work with money and credit cards
Technical Skills: Proficiency in using computers and office software.
Customer Focused: A commitment to providing exceptional service to all members and guests.
Organizational Skills: Strong organizational skills, with the ability to manage multiple tasks effectively.

ABOUT US

AAA Northway is a dynamic and professional leader in the membership, travel, Car Care and insurance industry. We’re dedicated to providing exceptional service and innovative solutions to our clients. Join our energetic team and make a real impact in a thriving environment focused on growth and community

Member Assistance: Provide outstanding service to AAA Northway members by addressing their inquiries and requests in a timely manner.
Service Coordination: Facilitate membership services such as roadside assistance, ensuring that member needs are met efficiently and effectively.
Travel Arrangements: Arranges car and hotel reservations for member travel
Travel Assisting: Assist travel agents with administrative and customer service tasks.
Problem Solving: Handle member complaints and issues with professionalism, aiming to resolve them in a way that strengthens member relationships.
Communication: Maintain clear and positive communication with members to enhance their customer service experience.
Administrative Tasks: Perform various administrative duties related to member services, ensuring that all records are accurate and up-to-date.