Member Services Associate - Week Day Opener, Edward L. Gaylord "Downtown" Y at YMCA of Greater Oklahoma City

Oklahoma City, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

10.0

Posted On

19 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Member Services, Telephone Etiquette, Clerical Duties, Membership Sales, Tours, Guest Registration, Program Information, Payment Processing, Cash Register, Scheduling Appointments, Card Scanning, Locker Rental, Interpersonal Communication, Computer Skills, Accuracy, Lifting

Industry

Non-profit Organizations

Description

Description POSITION DESCRIPTION: The Member Services Associate is responsible for serving members and guests, maintaining member service control, answering the telephone and member questions as well as performing various clerical duties. We are currently seeking to fill five days per week (M-F) 4:45 AM - 10:00 AM (end time is negotiable) at the Edward Gaylord Downtown YMCA. PERKS: Work with a fantastic team!! Free Y membership for you and/or your family (with minimum weekly hours worked) Preferred pricing (25% discount) on Y programming Advanced sign-up for Y programming DUTIES AND RESPONSIBILITIES: Provide member services such as membership sales, tours, answer and direct phone calls, guest registration, provide program information and registration, input membership and program information into computer, accept payment/cash register/receipts, schedule appointments, make and scan membership cards, rent lockers, stock and distribute towels. Serve as liaison between members and program supervisors. Handle and solve member inquiries, concerns and complaints. Monitor facility as required. Carry out other duties as assigned. Accept and demonstrate the positive character values of caring, honesty, respect and responsibility. Attend Scheduled Staff Meeting quarterly Develop meaningful and sustainable relationships with members, donors and volunteers. Pay: $10/hour Requirements EDUCATION AND EXPERIENCE: Must stay current in CPR/AED/O2 and First Aid, renewed annually. (Training provided by the Y, if needed) Must complete all required Annual Compliance Trainings within 30 days of hire and renewed annually. Must be 18 years of age or older. Have strong verbal interpersonal and communication skills, experience in a service-oriented environment, computer skills and accuracy. Must be able to lift 30 pounds.

Responsibilities

The Member Services Associate is primarily responsible for serving members and guests, managing member service control, handling phone calls, answering inquiries, and performing various clerical duties like sales, registration, and payment processing. They must also serve as a liaison to resolve member concerns and uphold positive character values.