Member Services Consultant at HCF Corporation

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

0.0

Posted On

27 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem Solving, Team Collaboration, Health Insurance Knowledge, Time Management, Attention to Detail, Positive Attitude

Industry

Medical Practices

Description

Join RT Health and work in our friendly contact centre in the Sydney CBD. No weekends! About the Role RT Health is looking for a Member Services Consultant to join our Member Care team. You will be the first point of contact for all members and other stakeholders when they contact the Fund. You will handle member queries on membership, payments and claims over the phone. You will provide outstanding services to our members and ensure a positive experience. This is a permanent, full time role. Hours are Monday to Friday from 8:30am to 5:30pm. This role is based in the Sydney CBD with hybrid working available. Responsibilities • To assist current and potential members in all forms of member communication • Liaise with other team members to ensure member inquiries are resolved at first point of contact or within one business day • Deal with correspondence in a timely and accurate manner • Provide a high level of professional customer service • Undertake training, development and multi-skilling as required • Ensure knowledge is maintained in all aspects of health insurance legislation to ensure compliance with the industry “code of conduct” • Develop and maintain comprehensive knowledge of the fund’s products, operations, services, rules and benefits About You You are someone who possess a positive, enthusiastic and collaborative work ethic. We pride ourselves on maintaining a positive, fun, and collaborative working culture whilst ensuring we provide our members a professional and efficient service. You will have: • Previous experience in a similar role in a contact centre • Exemplary customer service skills • Well-developed written and verbal communication skills • Ability and willingness to learn the Fund's products, operations, rules and benefits • Previous experience in promotion of products and services • Solutions focused with a positive and resilient outlook About RT Health At RT Heath, we’re all about community. It’s the reason we were founded back in 1889 and it’s why we’re still here today supporting more than 48,000 hardworking Aussies across the rail, transport and energy industries. Australia’s first registered health fund and proudly not for profit, we’ve spent 130+ years supporting our members with great value health cover and a level of care that we’re known for. We’re now a proud division of HCF, Australia’s largest not-for-profit health fund but we remain focused on our commitment to support hardworking men, women and families on their health journeys. Our members come first. Always. Culture & Benefits Purpose-driven passion We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused. Wellness and work-life balance We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include: Flexible working arrangements 50% subsidy on HCF hospital and/or extras cover Family-friendly certified employer 18 weeks of parental leave for all new parents Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products. Collaboration and inclusivity We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status. Continuous learning and growth We believe in lifelong learning and provide opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity. Next steps If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – peopleservices@hcf.com.au to discuss. We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date. At HCF, we want our people to feel supported and empowered to be their best self at work. We create a flexible, inclusive, family-friendly culture so our employees are inspired and motivated to achieve the best for themselves and our members. Our purpose is to bring a human touch to every part of the healthcare system, in big ways and small. Our values inform the way we do things. They help us build the culture we need to realise our purpose. Our values are to: Step Forward Get There Together Make it Better Stay Human Walk in Their Shoes. We’ve invested in our people and teams to ensure they’re equipped to reach their career goals. We help team members expand their skill sets and develop personally through various internal and external courses, as well as broaden their on-the-job experience through transfers, secondments or promotions.

Responsibilities

You will be the first point of contact for all members and stakeholders, handling queries related to membership, payments, and claims. Your goal is to provide outstanding service and ensure a positive experience for all members.