ROLE PURPOSE

You will be the first point of Member contact for a range of superannuation and retirement inquiries, including technical support and fund product information in a professional and customer focused manner. The role requires you to explore the needs of members beyond their initial enquiry, with the aim of offering products and services to add further value to member’s superannuation and retirement accounts. This may also entail generating referrals to other areas of our business You will be required to handle inbound calls, make outbound calls and additionally respond to email and written correspondence. Furthermore, there is an opportunity for growth in the Click to Chat service.