Member Services Intern (m/f/d) at Habyt

Berlin, , Germany -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

0.0

Posted On

26 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem-Solving, Organizational Skills, CRM Systems, Billing, Contract Inquiries, Team Collaboration, Feedback Collection, Service Efficiency, Real Estate, Hospitality, Critical Thinking, Technology Navigation, Member Engagement, KPI Management

Industry

Real Estate

Description

About the role Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place! We are on a steep growth curve and are looking for an intern to help out our Member Support team. In this role, you will play a crucial role in ensuring the satisfaction and engagement of our members by providing exceptional customer service and resolving guest-related issues promptly and professionally. This position is open to residents of Berlin. If interested, please send us your most updated CV in English. Your Responsibilities Act as a primary point of contact for Habyt users, guiding them through their journey with us, including, but not limited to, move-ins and move-outs, payments, general requests. Provide timely, professional and effective responses to incoming support requests via various channels (tickets, chats, and calls). Handle key issues, documents, contract inquiries, billing and collections requests, and other processes related to members’ tenancy for a smooth co-living experience. Support collection activities to ensure timely collection of receivables. Prioritize and skillfully manage support tickets, chats, and calls to ensure a consistently high level of service and an updated pipeline. Triage tickets effectively, ensuring the correct departments can help with resolutions. Maintain professionalism and adhere to company etiquette when interacting with customers, ensuring that all communications reflect the values and standards of Habyt. Consistently meet or exceed KPIs, ensuring high levels of service quality and performance. Utilize a hands-on approach to address challenges and streamline procedures. Collaborate with various departments to ensure seamless coordination and delivery of an outstanding customer experience. Collect, report and use member feedback to generate ideas and improve our services and living experience. Contribute to creating and updating FAQs, knowledge bases, and customer support resources to improve service efficiency. Your Qualifications A valid degree or certifications in a relevant field (e.g., Customer Service, Hospitality, Communication, Business Administration, or related disciplines) is required. 1-2 years of experience in a fast-paced, challenging customer service or support role, preferably in real estate, hospitality, or a related industry. Full-working proficiency in English is required. German, Portuguese, Italian, or Spanish is a plus. Strong international background through work and study abroad. Excellent written and verbal communication skills. Strong problem-solving skills, with the ability to think critically and creatively in a fast-paced environment. Customer-focused mindset and a genuine passion for delivering exceptional member experiences. Ability to navigate and embrace technology, including customer relationship management (CRM) systems, ticketing platforms, and communication tools. Strong organizational skills and the ability to handle multiple tasks simultaneously across different communication channels, including tickets, chats, and phone calls, while maintaining a high level of service. Demonstrated ability to meet and exceed KPIs, ensuring task prioritisation and consistent and high-quality support delivery. Self-accountable and able to work independently without well-worn paths or established protocols. Passion for real estate, shared living, and alignment with the Habyt mission. What we offer Welcome Package: Start your journey with us fully equipped—Habyt swag and all the tech you need from day one. Team Events: Connect and have fun with your colleagues at our regular, lively company events. Career Growth: From performance development plans to feedback sessions and competency matrices, we're here to help you grow and develop your skills even further. Mental Health: Enjoy free access to the Calm App, plus subsidized membership for ClassPass and Urban Sports Club. Employee Discount: Unlock 25% off when staying at a Habyt Flex property, and enjoy exclusive rates for our coliving homes. Have an impact: Join a fast-growing company and be part of a diverse, international, and talented team. Together we are revolutionizing the housing market!

Responsibilities

Act as a primary point of contact for Habyt users, guiding them through their journey with us. Provide exceptional customer service and resolve guest-related issues promptly and professionally.