Member Services Lead, 10XTO at Healthy Living

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem Solving, Self-Motivated, Organized, Detail Oriented, Leadership, Teamwork, Computer Literacy, Word, Excel, Powerpoint, Email

Industry

Description

Job Summary The Member Services Lead supports the Member Services Supervisor of 10XTO ensuring a smooth and efficient member experience. Roles & Responsibilities * Oversee the daily operations of the Front Desk * Coach and train team members to develop progressive skillsets * Educate staff regarding proper company policies and procedures * Ensuring an efficient flow of members in and out of the club * Delivering exceptional member experience * Address and respond to member and guest complaints, concerns and requests in an efficient and timely manner * Take action to solve guest problems/complaints using appropriate service recovery guidelines * Answer phones in a prompt and courteous manner – recording and processing all guest calls, messages, requests, questions or concerns * Accurately process all cash and credit card transactions using established procedures and software * Communicate any outstanding member or guest requests or issues to management * Work as part of a team and communicate with other departments as per club procedures to ensure excellent quality and service * Participate in club and community events as needed Key Competencies * Exceptional problem solving skills * Self-motivated * Organized and detail oriented * Strong leadership skills * Excellent ability to work in a team setting * Advanced computer literacy (Word, Excel, Powerpoint, email). Hotel X Toronto/10XTO is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process. This posting represents a current vacancy and Hotel X Toronto does not use artificial intelligence to screen, assess, and/or select applicants. Qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum. We thank all applicants; however, only those selected for an interview will be contacted.

Responsibilities

The Member Services Lead supports the Member Services Supervisor by overseeing daily Front Desk operations, coaching team members, and ensuring an efficient flow of members in and out of the club. This role also involves delivering exceptional member experiences and promptly addressing member and guest complaints and concerns.