Member Services Manager at ACAC Charlottesville

Glen Allen, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

0.0

Posted On

04 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Team Leadership, Communication, Coaching, Problem Solving, Inventory Management, Event Planning, Collaboration, Budget Management, Staff Training, Performance Evaluation, Positive Attitude, Time Management, Adaptability, Organizational Skills, Feedback

Industry

Wellness and Fitness Services

Description

Description At acac, we believe in living your best and that means working your best too! In this exciting role, you will oversee the daily operations of our Member Services department. Why join acac? It's about our core values; People First, Community, Consistent Excellence, Continuous Improvement and most importantly Have Fun! FLSA Classification: Nonexempt Reports to: General Manager Job Description Summary/objective Oversee the day-to-day running of the Member Services department. Responsible for hiring, training, and supervising staff, ordering supplies, resolving customer complaints, and ensuring a high level of customer service. Essential functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Create and foster a team culture which is centered on achieving goals with high level of customer service Responsible for ensuring the hiring and training of team members Develop an adequate staffing plan and team schedule Monitor team member productivity, provide constructive feedback and coaching Maintain the logo shop inventory Conduct periodic and annual team performance evaluations Keep team and members informed of events and activities and encourage participation Support and handle member issues; make decisions in consideration of the club’s policies and procedures Create and support special events to promote department and club Maintain regularly scheduled hours on department schedule Collaborate with department managers to troubleshoot club related issues and ensure an overall high level of success for the club Operate within budget guidelines for the purchasing supplies, operational costs, pricing outside vendors and contractors Collaborate with Member Service Directors at other acac sites to share best practices and implement universal protocols and policies Requirements Physical demands Must be able to stand, walk, sit, lift, stretch, reach and bend throughout a shift Ability to work varied shifts including days, evenings, weekends, and holidays Required competencies, education, and experience College Degree preferred, High School diploma required Prior experience in a customer service position required Prior experience with leading and supervising teams preferred Must be exceptionally customer service oriented Ability to communicate effectively verbally and in writing Proficient computer skills Company Expectations Read, sign, and abide by the policies included in the Team Member Handbook Park in team member-designated areas Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep the club neat and clean Assist with Service Days Assist with acac programs, special events, or activities outside your department Promptly return messages Exhibit a positive attitude at all times Deliver five-star service to members and guests with friendliness, direct eye contact, and a pleasant demeanor at all times Affirmative Action/EEO statement acac is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status. Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.

Responsibilities

Oversee the daily operations of the Member Services department, ensuring high levels of customer service and team productivity. Responsible for hiring, training, and supervising staff while resolving customer complaints and maintaining inventory.