Member Services Manager at Galloway Ridge, Inc.

Pittsboro, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Staff Oversight, Front Desk Operations, Service Standards Development, Customer Service Protocols, Membership Billing, Budget Management, Performance Monitoring, Data Analysis, Performance Reporting, Facility Communications, Staffing, Hiring, Training, Payroll Processing, Performance Evaluations, Cash Handling

Industry

Hospitals and Health Care

Description

Description At Galloway Ridge, we take pride in providing exceptional, resident-centered care in a warm and supportive community. We are looking for a hands-on Member Services Manager to oversee the Duke Center for Living at Fearrington. The Member Services Manager will create a welcoming environment and oversee the member services staff. Responsibilities include, but are not limited to: Responsible for the oversight of the Membership Coordinator, Member Services Sales Associates, and Massage Therapist contractors. Develops, implements, and oversees all front desk and massage operations, including staff workflows, daily procedures, and service standards. Leads member communications initiatives and establishes clear customer service protocols to ensure a consistent, welcoming, and high-quality experience for all members and guests Oversees monthly membership billing processes, including EFT and credit card drafts, to ensure accuracy and timeliness. Monitors and tracks declined transactions, proactively following up to resolve billing issues. Provides general oversight of the revenue and expense budget for massage services and facility supplies, ensuring responsible financial management and cost control. Monitors departmental performance related to membership goals, retention, and utilization, using data to assess trends and opportunities for improvement. Prepares and delivers clear, comprehensive monthly performance reports to the Assistant Director to support informed decision-making and strategic planning. Assists with facility communications across both internal and external channels, ensuring clear, timely, and consistent messaging. Maintains open and positive communication while collaborating closely with Leadership and Marketing staff on monthly membership promotions, the business plan, and the achievement of operational goals. Oversees all aspects of staffing, hiring, interviewing, training, counseling, and onboarding of team members, in collaboration with the Assistant Director and Director. Manages payroll processing for the department, including reviewing and approving time entries and handling time adjustments to ensure accuracy and compliance. Conducts annual performance evaluations for Member Services staff, incorporating goal setting and ongoing performance development Requirements Bachelors Degree Basic Life Support and AED Certification 1-2 years of management experience required. Experience with a variety of client populations. Collaborates with Fitness Manager and Director to promote team unity and organization by supporting the DCFL Standards of Customer Service and providing outstanding internal and external customer service. Exceptional organization, communication, and time management skills, with prioritization of above responsibilities. Must have the ability to multi-task. Must have the ability to working within a group and work independently. Skills in cash handling, point of sale and deposits and billing. Why Galloway Ridge We offer a supportive work environment, opportunities for professional growth, and benefits that help you thrive: Competitive pay based on experience Comprehensive health, dental, and vision insurance 403(b) retirement plan with employer match Paid time off (PTO) and paid holidays Tuition reimbursement and continuing education opportunities Employee wellness programs and on-site fitness center access A collaborative culture built on caring, empowerment, integrity, and commitment #9 of the Top 25 Best Workplaces in Aging Services Certified as a Great Place to Work®

Responsibilities

This role involves creating a welcoming environment and overseeing member services staff, including the Membership Coordinator, Sales Associates, and Massage Therapist contractors, while developing and implementing front desk and massage operations procedures. Key duties include leading member communications, managing monthly membership billing processes, overseeing budgets for supplies, and monitoring departmental performance against membership goals.