SKILLS AND EXPERIENCE REQUIRED

• Previous experience of working in a membership organisation or similar, with a focus on attraction and retention.
• Previous experience of developing a range of products and services, both internally and with external third-party providers, to drive customer sales and engagement.
• Experience of leading sales initiatives focused on new business, as well as upselling and cross-selling products and services.
• Proven experience in leading and managing a team.
• Excellent customer service and communication skills, both verbal and written.
• Demonstrable experience of working to and exceeding KPIs and objectives.
• Strong business acumen with experience of managing and delivering against a budget.
• Ability to build trusted business relationships with a wide range of people and organisations across industry sectors.
• Friendly, honest, and naturally able to build rapport.
• Confident, proactive, and results-focused, with the ability to work on your own initiative and deliver high-quality outcomes at pace.
• Knowledge of, and networks within, the Sheffield business community (desirable but not essential).

For over 160 years, our vision has been to make Sheffield the best place in the UK to start, grow and run a successful and sustainable organisation. With the support of our members’ community, we are leading the way in making that a reality.
The Sheffield Chamber of Commerce (SCCI) Member Services Team is the heartbeat of the Sheffield business community. It is the outward-facing, customer service function that engages with organisations across the city to support them on their journey, whatever the stage.
The key responsibilities of this position centre on managing the personnel and functions of the Member Services Team, with a focus on member recruitment and retention, the development and sales of company products and services, and the overall customer service experience.
Reporting directly to the Business Director, you will work collaboratively across the organisation to ensure that products and services meet the needs of our members, while delivering assigned revenue targets and company KPIs to sustain and grow the organisation.
This is a pivotal role within the business, forming part of the Senior Leadership Team with responsibility for both personnel and budget management.