We are currently recruiting for a Member Services Officer who will provide members of the Credit Union with a courteous, pleasant and professional service.
This is a full- time permanent role based in our Bandon Office. We offer a competitive salary and benefits package.
Hours: Tuesday to Friday 9-5.30, Saturday 9-1.30.
2/3 years Customer Service Finance experience desirable but not essential
QFA Qualification or equivalent desirable.
A Full Job Description is available on request and is also outlined below.
To apply please send an up-to-date copy of your CV to v.neenan@accesscu.ie

KEY ACCOUNTABILITIES:

· Deliver exceptional customer experiences and advice, managing the members lending journey and leveraging the full suite of Credit Union products, tools & services.
· Take and complete membership and current account applications.
· Act as a teller by processing lodgements and withdrawals.
· Accurately and diligently handle cash; reconcile balances and account for any inconsistencies.
· Promote and market all services including representing ACU at events as required.
· Facilitate loan enquiries applications and issuing approved loans.
· Undertake filing/scanning, running reports, presentations and administration tasks as directed by the Team Lead/Manager.
· Process the relevant documentation required for automatic member payments including EFT’s, Standing Orders & Member Payroll.
· Develop and maintain skill and competency levels required under Minimum Competency Code by being APA qualified or work towards an APA Accreditation within the first 12 months.
· Participate in relevant training as required to meet evolving business needs.
· Assist members in setting up online accounts and deal with online access queries.
· Ensuring that all internal procedures are adhered to.
· In addition to your normal duties, you may be required to undertake other duties as defined by the Manager to fulfill the requirements of the role.
Job Type: Full-time
Pay: €26,496.00-€34,129.00 per year

Benefits:

• Company pension
• Employee assistance program
• Sick pay

Experience:

• Customer service: 2 years (required)

Work authorisation:

• Ireland (required)

Work Location: In person
Application deadline: 31/07/2025
Reference ID: ACUMSOBandon
Expected start date: 19/08/202

GENERAL PURPOSE OF ROLE:

The Member Service Officer will:
· Provide the members of the Credit Union with a courteous, pleasant and professional service on the counter as Cashier.
· As a Teller assist members with their account management, with any queries and with any of the range of services offered by ACU. This will primarily be face to face at the counter, or via the phone, or through our website / email.
· Provide back-office support to the team.
· Work with the team to grow business in the Credit Union through proactively educating members to guide them on Credit Union offerings and innovations, maximising opportunities to engage members with the service(s).