Job Title: Member Services Officer
Reporting To: Branch Manager
Location: Tuam, Co. Galway
Type: Full Time

ABOUT US:

West-Midlands Credit Union is a progressive financial services provider. The credit union is one of the largest community credit unions in Ireland, in terms of asset size and team of employees, with 14 branches to serve our members. Our core value is to promote the financial wellbeing of our members, while helping to develop vibrant communities that are socially, economically and environmentally sustainable. This is a unique opportunity to join a strong, successful and growing financial institution and to shape the future success and strategy of the Credit Union. West-Midlands is proud to be an equal opportunities employer.

REQUIREMENTS

• Previous experience working in a credit union or other financial institution would be an advantage
• Experience of Cash Handling
• Excellent administration skills and attention to detail
• Excellent communication, planning, and organisational skills
• Ability to use discretion and sensitivity in dealing with members
• Excellent computer skills to include Microsoft Office
• QFA qualified or willing to work towards

The Member Services Officer will be accountable to the Branch Manager of West-Midlands Credit Union in carrying out a range of administrative and operational activities, that contribute to the effective running on the credit union and providing a quality service to members. This position will be primarily based in our Tuam, Co. Galway branch but may on occasion require the need to travel to our other branches.