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Member Services Representative at Broome County YMCA
Village of Johnson City, New York, United States -
Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

17.0

Posted On

22 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer service, Communication, Interpersonal skills, Organizational skills, Multitasking, Microsoft Office, Database management, Conflict resolution

Industry

Wellness and Fitness Services

Description
Description Location: Johnson City, NY Binghamton, NY The YMCA of Broome County is looking for friendly and customer-oriented Membership Services Representatives to join our team. In this role, you will be responsible for providing exceptional customer service to our members and assisting with their membership needs. If you are passionate about customer service and enjoy working in a dynamic team environment, we encourage you to apply for this exciting opportunity. Responsibilities: Responding to member inquiries via phone, email, or in-person Maintaining accurate member information in our database Preparing and processing membership applications Resolving member complaints and issues in a timely manner Providing information on membership benefits and services Assisting with membership renewals and upgrades Collaborating with other departments to ensure member satisfaction Available Shifts: Tuesday-Friday: 5:00pm-9:00pm Johnson City Tuesday-Friday: 3pm-8pm Binghamton Substitute Representative - In addition to the set shifts above, we are looking for substitute representatives to provide coverage on an as-needed basis. This is a great fit for those seeking maximum schedule flexibility. Salary: $17.00 per hour Job Type: Part-time Benefits: Free YMCA membership at both branches Paid sick time Employee Assistance Program My Better Benefits Employee Discount Program Requirements Requirements High school diploma or equivalent 1+ years of customer service experience Excellent communication and interpersonal skills Strong organizational and multitasking abilities Proficiency in Microsoft Office and database management
Responsibilities
The representative will provide exceptional customer service by responding to member inquiries and processing membership applications. They will also maintain accurate database records and collaborate with other departments to ensure member satisfaction.