Member Services Representative at CABRILLO CREDIT UNION

San Diego, California, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

27.0

Posted On

16 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Detail Oriented, Organizational Skills, Multitasking, Microsoft Office, Loan Consultation, Account Management, Problem Solving, Cross-Selling, Active Listening, Professionalism, Financial Regulations, Transaction Processing, Member Relations, Research Skills

Industry

Banking

Description

Description POSITION: MEMBER SERVICES REPRESENTATIVE TYPE/CLASSIFICATION: REGULAR-FULLTIME: HOURLY / NON-EXEMPT REPORT TO: BRANCH MANAGER DIRECT REPORTS: NONE – INDIVIDUAL CONTRIBUTOR PAY RANGE: $25.00 - $27.00 DOE PRIMARY OBJECTIVE Responsible for providing a variety of transactional services and the highest quality of member service to members by phone or in person, as well as information on the full range of credit union products and services. Providing account information, opening new accounts, making deposits, resolving issues, and professionally handling the members’ daily needs. PRINCIPAL DUTIES AND RESPONSIBILITES, INCLUDE BUT ARE NOT LIMITED TO: Assist members with remote access in a professional manner. Represent the credit union to members in a courteous and professional manner and provide prompt, efficient, and accurate service in the processing of transactions. Provide a high level of service by-telephone to Members concerning credit union products or policies. Process incoming and outgoing wire transfers. May reply to email or other electronic requests submitted by members, again providing professional, prompt, efficient, and accurate service and information. Respond to members’ requests, problems, and complaints, resolving issues, and/or directing them to the appropriate person for specific information and assistance. May handle more complex questions and problems for other Member Service Representatives. Open new membership accounts and service existing accounts. Set up new account files and provide members with all necessary information for membership. Handle requests from members for transfers of shares to loan payments, share withdrawals, check requests, CD transactions, line of credit advances, and any other requests received from members. Process, close, and disburse loans. Conduct orientation interviews on credit union services and programs with each new credit union member. Promote credit union products and services based on member needs that are obtained from member interviews and/or review of member’s account. Actively cross-sell products. Maintain up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by Member Services Representatives. Maintain up-to-date and comprehensive knowledge on all related policies and procedures, rules, and regulations. Provide information on investment alternatives to members wishing to deposit funds with the credit union. Research accounts for deposit, withdrawal, and loan-payment discrepancies. Assist members in balancing their accounts. Assist members in opening individual retirement accounts. Other duties and responsibilities as assigned by the Credit Union. WORK ENVIRONMENT AND PHYSICAL DEMANDS: This role often operates in a professional office environment, routinely using standard office equipment. The role may often require standing for large periods of time, while conducting presentations. It may also require physical demands of carrying supplies or equipment which may weigh up to 50 lbs. Requirements POSITION REQUIREMENTS Minimum of high school diploma or general education degree (GED). Minimum of 3 years member/customer service experience or equivalent, in a financial institution, Credit Union is preferred. Knowledge of establishing new account, developing relationships, loan consultation, service delivery, following policies and government regulations related to financial institutions Effective people skills, including excellent communication skills, including active listening and providing clear direction Requires the ability to communicate courteously and professionally, both in writing and verbally. Detail oriented, well organized and ability to prioritize and multitask. Computer proficiency required Microsoft Office (Word and Excel). Various Credit Union systems experience preferred.

Responsibilities

The Member Services Representative is responsible for providing a variety of transactional services and high-quality member service to members by phone or in person. This includes opening new accounts, processing transactions, resolving issues, and promoting credit union products and services.