Member Services Representative at Conexon

Kansas City, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

0.0

Posted On

03 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Active Listening, Communication Skills, Multitasking, Analytical Thinking, Technical Aptitude, Computer Skills, Billing, Pricing

Industry

Telecommunications

Description

Description Here's your opportunity to help us make a big difference in Rural America. At Conexon Connect our primary goal is to bridge the digital divide by providing customers in rural areas with Fiber internet speeds! As a Member Service Representative, you’ll get to work with some of the brightest minds in the industry, be part of a fast-paced, growth-oriented environment providing 5-star service to subscribers of some of the most advanced fiber to the home networks in the world. Our Member Service Representatives take incoming questions from customers and offer resolution through active and empathetic listening then sharing a wide depth and breadth of knowledge (after becoming a subject matter expert) in our products and services. We’re looking for high achievers who are fascinated with our industry to join our dedicated team in providing exceptional service to our members. It’s the very foundation of our growing company and the reason behind our success. You can enjoy the satisfaction of using your quick mind and problem-solving skills to help our members, while working in an enriching work environment with great benefits and many opportunities for career growth. Come discover how you can be part of our growing Conexon family. Location: In office Job Type: Full- time Schedule: Fixed Overtime: Occasional Requirements Have flexibility in your schedule for work purposes – ours is a 7a.m. to 7p.m. schedule, 7 days a week. Plenty of advance notice is given for scheduling purposes Excellent customer service and problem-solving skills, active listening skills and a strong eye for details Strong communication skills and unflappable, professional demeanor Ability to multitask between systems and adapt to change Analytical thinker with technical aptitude with the ability to work independently and as part of a team Solid computer skills 2 years customer service/or technical support experience Preferred Qualifications Telecom industry experience a definite plus Bilingual Experience with billing and pricing Job Responsibilities Provide 5-star customer service to Conexon Members Demonstrate clear and effective communication with end users, colleagues, and management to quickly (yet accurately) resolve issues and ensure member satisfaction Assist potential members in identifying if they are currently in Conexon’s service area Assist new members with new account creation and plan selection Answer general account questions including billing, pricing and service details And assist with projects and other duties that continuously improve our department and create career development opportunities for you Company Benefits Include Three (3) weeks of paid time off Comprehensive benefits package, including health, dental, and vision coverage Life insurance Short-term and long-term disability insurance Retirement benefits Conexon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law. Our recruiting and hiring practices are designed to attract, evaluate, and retain talented individuals based solely on their qualifications, experience, and ability to contribute to Conexon’s mission. Discrimination, harassment, or bias of any kind is strictly prohibited in all stages of the employment process. By adhering to these principles, Conexon ensures a fair, equitable, and respectful environment for all current and prospective employees.

Responsibilities

Provide high-quality customer service to members by resolving account issues and answering questions regarding billing and pricing. Assist potential and new members with service area identification, account creation, and plan selection.