Who We Are
CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products.
A true community partner, we could not be here without our over 160,000 members across Niagara, allowing us to focus on earning your continued trust, every day!
Join Our Team as a Member Service Representative!
Full-Time | Onsite | Multiple Branch Locations

WHO WE ARE

CAA Niagara is a proud and long-standing employer in the Niagara Region. For over 100 years, we’ve served our community with trusted services like emergency roadside assistance, travel planning, insurance coverage, and membership benefits. With over 167,000 members, we continue to grow by offering relevant, value-driven products that enhance lives.
We’re more than just a brand — we’re a team of passionate individuals who care about our members and our community.

THE ROLE: MEMBER SERVICE REPRESENTATIVE (MSR)

This isn’t your typical desk job. As a Member Service Representative, you are the face of CAA Niagara — the first and lasting impression for our members, whether they walk through our doors or call us on the phone.
This is a multi-faceted, fast-paced position where no two days look the same. You’ll wear many hats — from sales advisor and customer support specialist to travel insurance — all while staying on the move and shifting roles to meet the needs of the day. Your ability to adapt, connect, and create exceptional experiences is what makes you a standout.

Does this sound like you?

• You thrive on variety and love the idea of switching tasks.
• You’re a people person, energized by interactions both in person and over the phone.
• You’re ready to step into a role that blends customer service, sales, and support.