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Member Services Representative - Full Time at Genisys Credit Union

Shelby Township, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Aug, 26

Salary

0.0

Posted On

26 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cross Selling, Account Management, Loan Processing, Customer Service, Communication Skills, Mathematics, Computer Literacy, Typing Skills

Industry

Banking

Description

At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. Our locations are constantly recognized for providing excellent customer service to our members and are excited to be joining our team. We are currently seeking motivated candidates for a Full Time Member Service Representative at our Schoenherr Rd. Branch. This position has the opportunity to earn incentive pay. Position Purpose: Ensures that members are promptly and professionally served by performing a broad variety of member services functions. Job Duties (include but not limited to): * Cross selling credit union products and services to provide high quality member service and reach credit union goals and objectives * Opening and closing membership accounts * Performs loan transactions from processing applications all the way to payout, following Genisys lending procedures and guidelines * Ensures that members' requests and questions are promptly resolved whether in person, over the phone, or via other communication methods. * Ensures that the Credit Union's quality reputation is maintained and projected. * Obtains appropriate state license to sell loan protection insurances. Qualifications: * High School Graduate or equivalent required * Customer service experience preferred * Sales experience preferred * Knowledge of lending processes helpful Skills and Abilities: * Good communication skills * Professional appearance, dress, and attitude * Good math skills * Able to operate related computer applications and basic business equipment * Good typing skills Benefits: * Vacation and Paid Time Off * Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available * Paid Tuition to $5000 per year * Bereavement Pay * Holiday pay at 8 hours per observed holiday * 401k up to 3% match and 5% Profit Share EOE M/F/Disability/Veteran

Responsibilities

Perform a variety of member services functions including opening accounts and processing loan transactions. Focus on cross-selling credit union products and resolving member inquiries professionally via multiple communication channels.