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Member Services Representative Full Time at Grand Fitness Mgmt, LLC

Pine Hill, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

16.0

Posted On

28 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Front Desk Operations, Answering Phones, Member Check-in, New Member Sign-up, Club Tours, Account Updates, Problem Solving, Empathy, Diplomacy, Punctuality, Reliability, Computer Proficiency, Positive Attitude

Industry

Wellness and Fitness Services

Description

Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member’s accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occassionally lift up to 50 lbs.

Responsibilities

The Member Services Representative is primarily responsible for creating a positive member experience by delivering superior customer service to members, prospective members, and guests. Essential duties include managing all front desk activities such as answering phones, checking members in, signing up new members, giving tours, and handling account updates.