Member Services Representative (MSR) - Dallas, TX at Teksystems Global Services LLC

Haltom City, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

19.5

Posted On

28 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Problem-Solving, Multitasking, System Navigation, Customer Service, Documentation, Compliance, Dependability, Professionalism

Industry

IT Services and IT Consulting

Description

TEKsystems is hiring an Entry-Level Member Services Representative (MSR) to start with a Fortune 100 Financial Institution in Dallas, TX! Location: Dallas, TX Start Date: 04/20/2026 Training Schedule: 8:00 AM – 4:30 PM (Monday - Friday) Work Schedule: Shifts Range Between 12:00 PM –11:30 PM EST (8.5-hour shifts within a 9.5-hour window) About the Role: We are seeking dependable and service-driven individuals to join a leading financial institution as Member Service Representatives (MSRs). As an MSR, you will play a crucial role in providing empathetic, professional, and solution-oriented support to members through inbound calls. You’ll be part of a dynamic team committed to resolving account-related inquiries quickly and accurately while delivering exceptional customer service. What You’ll Do: Handle inbound calls and assist members with account servicing needs Navigate multiple systems to research and resolve account concerns Provide exceptional customer service and support Maintain accurate documentation and follow compliance procedures What We’re Looking For: Strong communication and problem-solving skills Ability to multitask and work efficiently in a high-volume environment Comfortable using multiple systems and tools to assist members Reliable and punctual, especially during training Job Type & Location This is a Contract to Hire position based out of North Richland Hills, TX. Pay and Benefits The pay range for this position is $19.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in North Richland Hills,TX. Application Deadline This position is anticipated to close on Mar 13, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Member Services Representative will handle inbound calls, providing empathetic, professional, and solution-oriented support to members regarding account servicing needs. This involves researching and resolving account concerns using multiple systems while maintaining accurate documentation and adhering to compliance procedures.