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Member Services Representative at Planstin
St. George, Utah, United States -
Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

0.0

Posted On

17 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Verbal Communication, Written Communication, Active Listening, MS Office, Excel, Teams, Outlook, Word, SharePoint, Attention to Detail

Industry

Business Consulting and Services

Description
About the role The Member Services Representative will take incoming calls and emails from group contacts, members, medical providers, and affiliates to answer any questions they have related to the member’s eligibility & benefits. The Member Services Representatives are primarily responsible for educating members on how to maximize the use of their benefits. What you'll do Handling client's questions over the phone and via email. Questions vary greatly, and there is no script. Personal training is provided, and new team members usually start taking calls between 1-2 weeks of being hired. Providing eligibility and benefits to providers offices Enrolling new members and clients manually as needed Facilitating requests to the Fulfillment Team to ensure new and renewing member receives an ID card Ad-hoc help with data clean-up in our system, and other compliance related tasks Qualifications High School diploma or equivalent Experience in a customer service role, specifically working on a phone que. Verbal and written communication skills including active listening Proficient in MS Office (Excel, Teams, Outlook, Word, and SharePoint) Proficient computer skills with the ability to learn new software Demonstrate attention to details Planstin's Employee Benefits: 12 paid holidays plus 3 weeks of paid time off to balance work and life. Comprehensive insurance coverage including health, dental, vision, and accident plans tailored for your well-being. Discounted membership to Zion HealthShare. Free membership for you and your dependents to Primestin Care Clinic. Invest in your future with a 401k plan backed by a solid 4% match from us. Free snacks and regular lunches available onsite.
Responsibilities
The Member Services Representative handles incoming calls and emails to answer questions related to member eligibility and benefits. They also educate members on maximizing their benefits and assist with enrollment and data clean-up tasks.