Location
Health + Fitness Centre, 535 Hornby Street, Vancouver
Posting Period
August 14, 2025 - August 22, 2025
Job Description
The Member Services Representative the first point of contact for the YWCA Health and Fitness Centre and a hub in the facility. If you have excellent customer service skills and thrive in a dynamic environment, if you are passionate about health and fitness are supportive and a team player, we are interested in you.

THIS IS AN IUOE POSITION

How to Apply
If you’re seeking a workplace where your values align with your work, and where every voice drives meaningful change, we’d love to hear from you. Please submit your resume and cover letter by August 22, 2025 to:

• Greet and welcome all members and guests to the fitness centre, answer phones and reply to email enquiries
• Give tours of the facility and register new members and guests
• Take payment for pro shop items and personal training sessions
• Provide excellent member care and promote all customer retention initiatives
• Promote and register members for land and aquatic programs, classes and events
• Handle member concerns/complaints
• Help maintain a safe environment in the facility including monitoring check-ins
• Part of the first response team, responding to emergencies and first aids in the building
• Train on and be proficient in our membership software (Club Automation)
• Work with the Finance Team to ensure all EFT payments are ready for transaction deadlines. Follow-up with any outstanding payments ensuring all types of billing information on members’ files are current. Problem-solve any cash-out issues.
• As part of the membership team, ensure all members are in good standing
• Opening and/or closing duties as scheduled
• Other duties as required