Member Services Representitive at Discovery Land Company

Nashville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Oct, 26

Salary

0.0

Posted On

19 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Hospitality Management, Itinerary Planning, Communication Skills, Microsoft Word, Microsoft Excel, Microsoft Publisher, Microsoft PowerPoint, Event Planning, Interpersonal Skills, Telephone Etiquette, Member Relations

Industry

Real Estate

Description

If you are an internal applicant, please log into Workday and submit your application via the Jobs Hub. Please click here to apply internally. This role will be located at one of Discovery Land Company’s locations: Troubadour Golf & Field Club set outside of Nashville, TN. Troubadour Golf & Field Club is seeking a Member Services Representative to join our Member Services Department. Key Responsibilities • Meet members/guests upon arrival and departure and greet them by name. • Create and maintain member profiles and preferences. • Create itineraries, coordinate transportation needs, reservations, and activities for members, guests, and visitors and with appropriate departments or vendors. • Create and update list of trusted local area vendors, stores, and services to recommend to members/guests when requested. • Answer incoming Club phones and transfer where needed. • Create and provide reports related to specific departments, including a daily report on onsite activity and up-to-date 10-day forecast of visits and special requests. • Create and update written communication and visual guides including calendars, amenity lists, staff listing, bios, and photos. • Create invitations or fliers to distribute to membership regarding Club events. • Assist with planning and promoting Club events. • Work closely with Sales to create exceptional experiences for prospects/visitors . • Work with General Manager and Public Relations team to promote positive experiences, including photography. • Assist in the golf retail shop as needed. • Other duties as assigned. Qualifications • High school diploma or equivalent. College degree in hospitality, communications/marketing, or public relations preferred. • At least 6 months of prior hospitality experience, customer service, and telephone experience. • Must have an outgoing & well-spoken personality be able to clearly interact verbally with members and guests. • Must be responsible, dependable, outgoing and friendly, as well as patient and courteous with members/guests and other co-workers. • Experience with Word, Excel, Publisher, Power Point, Email, and a willingness to learn new computer programs that the Club utilizes. Additional Requirements • Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members. • Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands. • Ability to work in a team environment. • Ability to stay calm and focused during the busiest of times. • Ability to read, write, speak, and understand English; additional languages preferred. • Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds. Benefits Competitive Pay Medical, Dental, and Vision Benefits (Full-Time Year Round Only) 401k Contribution (Full-Time Year Round Only) Paid Time Off and Paid Holidays (Full-Time Year Round Only) Employee Meals, Referral Incentives, and Recognition Programs Holiday Pay Professional development and upward mobility opportunities Work-Family Culture About Us Troubadour Golf & Field Club is a private community, conveniently located just 30 miles south of downtown Nashville. Set on 980 acres, Troubadour features 375 residences; an 18-hole Tom Fazio-designed championship golf course; a multi-sport complex; an organic farm and world-class restaurants; private recording studios; music venues; and wellness facilities. At Troubadour, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse communities and provide the highest level of service that contributes to the creation of unforgettable experiences. For more information about our club, please visit: https://thetroubadourclub. com/ Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com. #LI-CL2

Responsibilities

The role involves greeting members and guests, managing profiles, and coordinating itineraries and transportation. Additionally, the representative handles club communications, assists with event planning, and supports the golf retail shop.