Member Services Representive - SUB at Westfield Area YMCA

Cranford, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

21.0

Posted On

11 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Greeting, Membership Enrollment, Facility Security Monitoring, Problem Resolution, Answering Phones, Call Direction, Payment Processing, Program Registration, Facility Tours, Special Events Assistance

Industry

Non-profit Organizations

Description

Description The Westfield Area YMCA is looking for reliable, friendly and enthusiastic individuals to join our Member Services department as a Substitute at our Cranford location! We offer a fun, positive and inclusive work environment. The primary duties include, but are not limited to: Greeting members, guests and other staff at the Welcome Center with a friendly and welcoming attitude. Enrolling new members and assisting current members with any changes to membership/enrollment Monitoring the security of the facility by ensuring adherence to all Y procedures and policies in regards to facility access and safety Resolving member problems and concerns Answering phones and directing calls, as necessary Accurately processing payment for membership and program registration Giving tours to prospective members, as instructed Assisting with special events, as needed Pay: Starts at $17.00-21.00 per hour, depending on experience. Available Shifts: Weekdays: 4:45a-9a, 9a-1p, 5p-9p ; Weekends: 5:45a-11a, 11a-4p Benefits: Eligible Employees who meet the requirements are entitled to the following benefits: · Comprehensive group health insurance (medical, dental, vision and Rx)· Paid time off and paid sick leave· 403b Retirement Savings Account· Professional development opportunities· Employee referral bonus program· Complimentary YMCA family membership· Discounts on designated child care programs· Discounts with other organizations for just being a Y Employee and MORE! Our MissionThe Westfield Area YMCA is a nonprofit human service organization dedicated to developing the full potential of every individual and family in the communities it serves through programs that build healthy spirit, mind and body for all. The YMCA is a great place to work and to be a part of the community! For more information, please visit our website: https://westfieldynj.org/

Responsibilities

Primary duties include greeting members and staff warmly at the Welcome Center, handling membership enrollment and changes, and ensuring facility security by enforcing access and safety policies. The representative will also be responsible for resolving member concerns, managing phone calls, processing payments, giving tours, and assisting with special events as needed.