Member Services Specialist - Contact Center at Total Community Credit Union

Taylor, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

20.86

Posted On

26 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Multitasking, Financial Systems, Account Management, Online Banking Support, Call Center Operations, Problem Solving, Confidentiality, Product Education

Industry

Financial Services

Description

Description $19.63 - $20.86/hour • Full Time • Downriver Area About Total Community Credit Union For over 60 years, Total Community Credit Union has served the Downriver community with personalized financial solutions, competitive loan rates, and a member-first approach. We’re a close-knit team that values collaboration, growth, and community impact. If you’re looking for a workplace where you’re supported, appreciated, and encouraged to grow, you’ll feel right at home here. What You’ll Do As a Member Services Specialist in our Contact Center, you’ll be a key voice of TCCU, helping members with their everyday financial needs. Your responsibilities include: · Answering incoming calls and responding to voicemails with professionalism and efficiency · Assisting members with account inquiries, online banking support, and card services · Processing payments, ordering debit/credit cards, and supporting ATM/VISA issues · Opening and closing accounts and accepting loan applications · Researching and resolving account discrepancies · Providing friendly, accurate service while maintaining confidentiality · Educating members on credit union products, services, and promotions · Following credit union procedures and financial regulations Your Job Classification & Schedule: Full-time, Monday–Friday Why You’ll Love Working Here · Supportive, family-like work culture · Medical, dental, and vision insurance options · 401(k) · 401(k) match · STD, LTD, & AD&D · Life insurance · EAP · Paid time off · Paid holidays + floating holidays · Opportunities for growth and advancement Equal Opportunity Employer: TCCU is proud to provide equal employment opportunities to all qualified applicants. Requirements What We’re Looking For · Strong customer service and communication skills · Friendly, positive, member-focused attitude · Ability to multitask in a fast-paced environment · Comfort with computers and financial systems · Previous banking, credit union, or call center experience preferred · CU Answers or credit union software experience is a plus Education · High school diploma or equivalent required · Associate or bachelor’s degree in business, finance, or related field preferred

Responsibilities

The specialist serves as a primary point of contact for members, handling account inquiries, processing payments, and managing loan applications. They are responsible for resolving account discrepancies and educating members on credit union products and services.