Company Description
Daxko’s mission is to power wellness and improve lives. We provide solutions, services, and insights for the health and wellness industry to engage members, deliver delightful experiences, and improve the businesses we serve.
Job Description
As a Member Services Specialist, you’ll play a vital role in supporting our software customers by serving as an extension of their Accounts Receivable and Member Management teams. You’ll be the friendly, helpful voice members hear when they need support with billing, membership changes, and account resolution. This role blends customer care with financial operations, all powered by Daxko’s software tools.
Your day-to-day will include managing billing data, resolving account issues, communicating with members, and ensuring accurate and timely follow-up. You’ll be part of a supportive team that values collaboration, growth, and delivering exceptional service.

REQUIRED QUALIFICATIONS:

• High school diploma or equivalent
• At least 6 months of customer service or similar experience
• Comfortable using a PC and navigating multiple systems
• Familiarity with CRM software (Salesforce experience a plus)

PREFERRED QUALIFICATIONS:

• Bachelor’s degree
• One or more years of customer service experience
• Multilingual abilities (especially Spanish or other commonly spoken languages)
• Experience resolving escalated customer concerns
  Additional Information
  

  LI-Hybrid

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.
We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members. Some of our favorites include:

Flexible paid time off

• ️ Affordable health, dental, and vision insurance options

  Monthly fitness reimbursement
  401(k) matching
  New-Parent Paid Leave
  Casual work environments
  Remote work
  All your information will be kept confidential according to EEO guidelines

WHAT YOU’LL BE DOING:

• Communicate with members via email and phone (both inbound and outbound)
• Handle a high volume of calls with professionalism and care
• Respond to member inquiries promptly, clearly, and empathetically
• Calmly and effectively manage conversations with concerned or frustrated members
• Review member accounts and resolve billing issues using Daxko software
• Ensure financial records are accurate and up-to-date
• Support billing and reconciliation processes
• Generate reports using our software tools as needed
• Follow established policies, compliance requirements, and standard procedures
• Meet and exceed individual and team performance goals
• Participate in ongoing training to strengthen product knowledge and service skills
• Collaborate with teammates and cross-functional partners
  Qualifications