The Member Services Supervisor provides leadership to the Front Desk team and oversees the Pro Shop. The role is focused on creating a warm, welcoming, and engaging member experience that upholds the highest standards of a private club environment.

QUALIFICATIONS:

• Minimum of 2 years of experience in a customer service role preferably as a supervisor in a private club, hospitality or recreation environments.
• Experience with Shopify or other retail platforms is an asset.
• Strong leadership and communication skills, with excellent problem solving abilities.
• Strong organizational skills, with the ability to work independently or collaboratively.
• Proficiency with computer systems and software, such as Microsoft Office and point-of-sale systems.
• Flexibility to work various shifts on evenings, weekends, and holidays.
• Background check will be required.

• Oversees the Member Services Team, that provides welcoming, customer service to members and guests accessing the club.
• Ensures accurate direction of both internal and external calls, and responding to inquiries in a friendly, professional manner.
• Addresses concerns immediately and taking appropriate action.
• Supervise and assist Member Services staff with daily responsibilities, providing feedback, coaching, troubleshooting, and empowered decision-making.
• Support onboarding and training of new staff.
• Maintain strong communication and provide support to all departments. as needed.
• Oversee the sales and inventory of the Pro Shop.
• Demonstrate professionalism and ethical conduct at all times.
• Assume personal responsibility for ongoing professional growth.