The Freedom Federal Credit Union Difference
Freedom Federal Credit Union believes that a great member experience begins with a great team member experience. We value our team members not just for their talent, but also for the difference they make to our members and the communities we serve. We strive to help our team members live up to their fullest potential, and, with that in mind, provide each of them with a healthy, safe, and positive, yet challenging, work environment. A positive work-life balance, personal growth, purposeful work, and recognition of accomplishments are an essential part of what we offer. We’re looking for people to join our team, who share our vision and passion to make a positive financial impact on our members’ lives. If you’re ready to take the next step, join Freedom to truly make a difference.
This position is eligible for a $500 sign on bonus.

SUMMARY:

The Freedom Federal Credit Union Member Solutions Administrator is responsible for providing administrative support to the Member Solutions Department by performing various investigative and general office duties. These responsibilities include supporting collection activities related to the maintenance of loans (delinquent or current), repossession, bankruptcies, legal, charge-off loans and share accounts.

KNOWLEDGE, SKILLS, AND EXPERIENCE

• Customer Service
• Technical Knowledge
• Time Management
• Active Listening
• Attention to Detail
• Critical Thinking
• Team Collaboration:
• Integrity and Trust

QUALIFICATIONS

• High School Diploma/GED required
• Minimum 1-year administrative experience
• Minimum 1-year customer service experience, preference in banking or financial institution roles
• Ability to work flexible hours
• Experience with Microsoft Suite products

INTERPERSONAL SKILLS

A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations, and explanations with members, direct and indirect reports, and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating, and/or advising others on matters of significance.

• Repossessions:
• Compile documentation for repossessions and provide them to parties or departments as needed.
• Send notices as required by law.
• Coordinate with agent the possession, transport and sale of collateral.
• Coordinate redemption efforts with agent and a Member Solutions Representative.
• Analyze documents provided by the repossession agent to prepare auction bids for Member Solutions Manager’s approval.
• Attend auction, when applicable, to monitor disposition of collateral and coordinate various facets of sale, payment and subsequent deficiency balance activity.
• Review loans for possible refunds after repossession and coordinate with Ops Support as needed.
• Coordinate with necessary team members and agencies to resolve title issues.
• Share Charge-offs:
• Assist with the collection of negative shares, returned checks, and early-stage delinquency where necessary.
• Process Charge offs for negative shares per the credit unions requirements
• Report and update negative charged off shares to ChexSystems.
• Resolve received ChexSystems disputes.
• Legal Submissions:
• Submit accounts to legal and/or agencies by providing suit packets, forms and documents to attorneys and/or agencies.
• Ensure that sufficient account research is completed (check for any errors by the credit union such as funds applied incorrectly, etc.)
• Review legal complaints for accuracy. Provide corrections to attorneys and/or agencies when necessary.
• Deceased Members:
• Process Deceased Member Collections according to procedures.
• Submit and follow up on Estate Claims.
• Search for assets for deceased members.
• Bankruptcy:
• Document and complete approved bankruptcy filings. Complete Proof of Claims, Affirmations, Lift of Stay and Motion of Relief.
• Confirm warning, notes, and comments are updated correctly.
• Record Keeping:
• Complete required account maintenance.
• Document events on appropriate logs including but not limited to, Recovery, Repossession, Courtesy pay, Charge off, and Legal logs.
• Assist management in preparation of monthly Board report by reconciling logs.
• Ensure letters and documents are scanned to the account for everyone to access and saved to the Member Solutions Document Library.
• Compliance:
• Maintain regulation and operational compliance of Freedom’s policies and procedures including (but not limited to) the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).
• Stay current with all federal and state collection regulations.
• Maintain confidentiality of current, past, and potential members and their personal and financial information.
• Ensure the Member Solutions Manager remains informed of administrative activities/problems.
• Collaboration:
• Work closely with team members and other departments within Freedom to provide a positive member experience.
• Participate in weekly team members and offer suggestions to improve departmental performance.