Member Solutions Specialist I at Ent Credit Union

Colorado Springs, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

23.48

Posted On

24 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Communication Skills, Customer Service, Creativity, Problem Solving, Negotiation, Consultative Skills, Basic Math, Microsoft Office, Collections Law Knowledge

Industry

Banking

Description

Company Description This is an in-office position based out of Ent Credit Union Headquarters in Colorado Springs. This is not a remote eligible position. Ent Credit Union and Wings Credit Union are joining forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, here. Job Description Collect past due consumer loans to minimize Ent's exposure to risk and loss and ensure maximum return to its members by following Collection Department policies and procedures as well as adherence to State and Federal Laws. Furthermore, the Member Solutions Specialist is responsible for making timely collection calls per performance standards in a professional and non-aggressive manner to correct the pattern of delinquency for our members. This position will undergo development to enhance and training on more advanced collection techniques in order to work with delinquent consumer loans not only to collect the past due payments but also explore pre-determined ways to help our members through loan modifications, deferment \ requests, referral to Green Path or credit counseling and payment arrangements. Essential Functions Perform early stage consultative collection role utilizing various resources to collect on past due accounts such as negotiating payment arrangements and negotiating payment options (i. e. automatic transfers / bill pay / payment by phone etc. ). Interview members by phone, to determine financial hardships, find resolutions, and present payment options. Provide support to co-workers. Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act. Qualifications This is an in-office position based out of Ent Credit Union Headquarters in Colorado Springs. This is not a remote eligible position. Minimum Formal Qualifications for this Position High School Diploma/G.E.D. or equivalent. 1+ years' combined Customer Service, Collections and/or Consultative Financial experience. Required Technical or Specialized Knowledge/Skills: Professional, diplomatic, and courteous communication skills are of critical importance. Strong attention to detail and accuracy of all transactions is of critical importance. Proficient in basic math (addition, subtraction, multiplication, and division). Ability to learn and retain relevant collections law and policy in a short amount of time. Predisposition for Creativity and Problem Solving as applied to individual situations within relevant laws and guidelines. Exposure to Microsoft Office programs (Outlook, Excel, Word, etc.) and web-based transactional systems to complete day-to-day member requests. (preferred) Able to use 10-Key by touch. Additional Information This is an in-office position based out of Ent Credit Union Headquarters in Colorado Springs. This is not a remote eligible position. The pay range for this position is: $21.24 to $23.48 per Hour (S11) and monthly incentive plan eligibility. Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity. BENEFITS: Generous 401(k) match 401k Discretionary Profit Sharing Health Insurance Dental Insurance Vision Insurance Life Insurance Short Term and Long Term Disability Health Savings Account with company contribution Employee Assistance Program Paid Vacation, Sick, Floating Holidays and Volunteer Time Off Paid Holidays Tuition Reimbursement Paid Parental Leave We anticipate this position to close on 01/29/2026. Please submit your application at your earliest convenience to be considered. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Responsibilities

The Member Solutions Specialist I is responsible for collecting past due consumer loans to minimize risk and loss for Ent Credit Union. This includes making timely collection calls and exploring options to assist members with their financial hardships.