Member Specialist (51968) at VERVE A CREDIT UNION

Fond du Lac, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Attention to Detail, Financial Concepts, Computer Skills, Customer Service, Transaction Processing, Account Management, Problem Resolution, Compliance, Sales Experience, Digital Banking, Cash Handling, Communication Skills, Relationship Building, Regulatory Knowledge, Teamwork

Industry

Financial Services

Description

Job Details Job Location: Fond du Lac WI FDL East Branch - Fond du Lac, WI 54935 Position Type: Full Time POSITION SUMMARY The Member Specialist serves as a member ambassador, providing exceptional service and personalized solutions across in-person, phone, and digital channels. This role delivers accurate and efficient transaction processing, opens and services consumer deposit accounts, and takes applications for credit cards and unsecured loans and lines of credit. The Member Experience Advisor explains account features and regulatory requirements in clear, member-friendly terms while ensuring compliance with all applicable policies, procedures, and regulations. In addition to providing financial solutions, this role actively identifies opportunities to deepen relationships and support Verve’s growth objectives. POSITION RESPONSIBILITIES Member Experience Greet members promptly and professionally, creating a welcoming environment. Process member transactions including deposits, withdrawals, loan payments, cash advances, check cashing, and official checks. Verify endorsements, signatures, and proper identification; always maintain confidentiality. Open and close all standard consumer deposit accounts, adding, changing, or removing beneficiaries and Payable on Death designations as requested. Clearly explain consumer account summaries, product features, and regulatory terms in language members understand. Handle “Red Flag” identity theft prevention procedures accurately. Assist members with digital banking tools and problem resolution. Growth Take applications for credit cards, unsecured loans, and unsecured lines of credit. Identify opportunities to help members thrive financially with a focus on managing money, saving for the future, optimizing payments, and borrowing responsibly. Maintain current knowledge of Verve products, services, promotions, and competitor offerings to effectively position solutions. Participate in branch and community outreach activities to promote Verve’s brand and attract new members. Operational & Compliance Excellence Balance and maintain cash drawer and recycling supply daily, process ATM, night deposit, and mail transactions. Complete product code changes accurately and in a timely manner. Follow all operational policies, procedures, and security protocols. Ensure compliance with all applicable laws and regulations, including BSA/AML, OFAC, and USA PATRIOT Act requirements. Complete required annual compliance training and apply standards consistently. Qualifications EDUCATION AND EXPERIENCE Must be bondable. High school diploma or equivalency required. Three (3) to six (6) months related experience. Prior sales experience helpful, preferable in a financial capacity. Saturday hours are required on a rotating basis. KEY COMPETENCIES Strong interpersonal skills with a friendly, professional demeanor. Excellent attention to detail and accuracy in transactions. Ability to explain financial concepts clearly to members. Proficient computer skills including Microsoft Office; ability to learn core banking systems. Reliable and consistent in attendance and performance. PHYSICAL DEMANDS AND WORK ENVIRONMENT Work Environment: Business office, the noise level in the work environment is usually quiet to moderate. Physical Requirements: Ability to sit or stand at a desk the majority of the workday; talk or hear; stand or walk occasionally. While performing the duties of this job, the team member is typically utilizing a computer, keyboard and phone. May occasionally reach with hands and arms; stoop, kneel, and crouch. The employee may occasionally lift and move up to 30 pounds. WHAT DO WE OFFER? BENEFITS Medical, dental and vision insurances Supplemental insurances Pre-tax and Roth 401(k) Safe Harbor options Flexible spending accounts Health Savings Account (HSA) Paid time off (PTO) Paid holidays, including birthday Bereavement and pet leave Basic Life/AD&D, short-term and long-term disability coverage at no cost Voluntary Life/AD&D Employee Assistance Program The above information has been designed to indicate the general nature and level of work performed by persons within this job this job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, and qualifications required of persons assigned to this job. Additional duties may be required to perform the job effectively.

Responsibilities

The Member Specialist provides exceptional service and personalized solutions to members through various channels. Responsibilities include processing transactions, opening accounts, and identifying financial opportunities for members.