At AAA Central Penn, we exist for our members and will judge everything we do by how well it serves their needs. We also strive to provide the same high-quality care and support to our team members. Whether it is through our recognition programs, engagement opportunities, or working as a team to help better our community, we love what we do and want our team members to have FUN at work. We work hard to serve our members, but we also work hard to make sure our team members are taken care of and have an inclusive, open, and flexible work culture.

KNOWLEDGE, SKILLS, AND ABILITIES

• High school diploma or equivalent.
• Customer service and sales experience preferred.
• Must be a Notary Public in the State of Pennsylvania, or the ability to obtain within 12 months of employment.
• Able to achieve clearance on a Pennsylvania State Police background check and maintain clearance for Penn DOT work throughout employment.
• Communication skills with the ability to communicate through multiple channels, including in-person, phone, chat, and email.
• Superior active listening skills with the ability to ask questions for clarity, ensure all key information is accurately obtained and/or conveyed, and make logical decisions to deliver superior customer service.
• Ability to adapt to changes in the work environment, adjusting to meet changing requirements across different situations.
• Ability to acquire, retain, and assimilate knowledge and skills.
• Possesses technical aptitude with the ability to use various computer systems to process information.

• Provide in branch services including membership sales and renewals, general account maintenance, and information regarding information on AAA Central Penn’s membership levels and the benefits.
• Complete transactions for maps, EZPass, Trip Tiks, Travel Store merchandise, foreign currency exchange, discount theme park and attraction tickets, Discounts & Rewards program, and other duties as needed.
• Handle inquires regarding AAA Central Penn’s Travel Agency and Insurance Agency product offerings, directing members to the appropriate agents.
• Complete and pass the required education, training, examination, and take oath to become a Notary Public in the State of Pennsylvania, perform notary transactions for members.
• Perform Penn DOT services including title and license transactions within the regulations and requirements of Pennsylvania Law.
• Take photos for Passports and International Driver’s Permits and issue International Driver’s Permits.
• Cross sell and refer all AAA Central Penn products and services during each transaction.
• Maintain AAA Central Penn’s quality standards with regards to membership services, insurance and travel referrals, and Member Rewards Credit Card applications.
• Properly utilize all AAACP’s business systems and resources to provide exemplary service.
• Accurately and appropriately gather, document, and communicate information clearly and concisely.
• Greet all members and customers in a friendly and professional manner.
• Other duties as required.