Member Success Advisor at New Reach Media

Tempe, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

0.0

Posted On

06 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Coaching, Communication Skills, Motivating Others, Building Rapport, Time Management, Multitasking, Online Education, Sales

Industry

E-Learning Providers

Description

Position Overview: Do you love people, positivity, and helping others chase big dreams? As a Member Success Advisor, you’ll be the friendly voice, motivator, and guide who helps our members unlock financial freedom and transform their lives. You’re not just answering questions — you’re sparking confidence, building relationships, and cheering members on as they crush their goals. You’ll inspire action, celebrate wins, and make sure no one gets lost along the way. Every message, call, and check-in is your chance to light someone’s path forward. What You’ll Do Be the first friendly face (and voice!) new members meet — helping them get started strong in their first 6 weeks. Connect with 100–200 members a day through calls, texts, and emails — each one is an opportunity to make a real impact. Share your knowledge of our courses, tools, and resources to keep members motivated and on track. Hold members accountable for their goals, track their progress, and celebrate their breakthroughs. Collaborate with the Community Team, Content Team, Sales Team, and Coaches to create an unforgettable member experience. Jump in to support the sales process when needed — helping future members say “yes” to their dreams. What You Bring 3+ years of experience in customer success, coaching, or a people-focused role. Next-level communication skills — you listen deeply, speak clearly, and connect genuinely. A knack for motivating others and building instant rapport. Solid time management and multitasking abilities — you thrive in a fast-paced, high-energy environment. Comfort with change and a love for growth (because we’re always evolving!). Experience with online education and/or sales is a PLUS. Every day, you’ll get to: Help people achieve real freedom and transformation. Be part of a team that truly believes in growth, positivity, and success. Work in a fun, fast-paced, and purpose-driven environment. Make a difference — not just in a company, but in people’s lives. Benefits: Paid Time Off and Holidays Off Health Package - Medical, Dental and Vision Optional 24/7 tele-health support, short & long term disability and life insurance 401(k) with company match at 4% Maternity and paternity leave Free enrollment in our online courses Servant leadership team with open door policy Continued development and internal growth opportunities Positive culture that values hard work and relationships National and international volunteer opportunities Frequent company events! **New Reach Education supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace. Females and minorities are encouraged to apply.

Responsibilities

As a Member Success Advisor, you will connect with members daily to help them achieve their financial goals and provide support during their initial onboarding. You will collaborate with various teams to enhance the member experience and hold members accountable for their progress.