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Member Support Advocate at Five Star Credit Union

Dothan, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

27.84

Posted On

15 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Computer Skills, Customer Service, Cross-selling, Problem Solving, Bilingualism

Industry

Banking

Description

The Member Support Advocate is responsible for handling a variety of member service calls in a prompt and courteous manner. He/she resolves member questions and problems regarding accounts, orders, payments, products, and services including electronic services. In addition he/she completes and maintains related reports, records, and files while cross-selling products and services and supports all functions within the Call Center. The successful candidate should possess excellent communication and computer skills and be able to work well under pressure in a team environment. Bilingual preferred. This position is located in Dothan, AL. (Not a remote position) Entry rate starts between $22.27-$27.84 and may increase depending on experience. At Five Star Credit Union, all team members work toward a common purpose to Brighten the Financial Future of the Communities We Serve. Each employee supports our members by promoting and offering relevant services and products to meet their diverse needs. We deliver outstanding service by embracing our core values of Integrity, Collaboration, Accountability, Passion, and Self-Improvement.

Responsibilities

Handle member service calls to resolve questions regarding accounts, payments, and products. Maintain related records and reports while cross-selling services within the call center environment.