Member Support Center Representative at CONNECTIONS CREDIT UNION

Pocatello, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

21.0

Posted On

10 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Interpersonal Skills, Listening Skills, Sales Confidence, Confidentiality, Problem Solving, Cross-Selling, Telephone Etiquette, Bilingual Spanish

Industry

Banking

Description

Description Connections Credit Union is looking for a full-time Member Support Center Rep for our Pocatello location. We're looking for a candidate that has a passion for helping others, is eager to get creative and has a positive attitude. Connections Credit Union is a $250 million credit union that serves southern Idaho. We know employees are our greatest asset to making our 85-year legacy of excellent service to our 20,000+ members. We make sure that our team members have what they need to excel at their jobs, provide ongoing opportunities for training and development, and promote teamwork in a positive work environment. Connections Credit Union is what you would call "formally informal". At CCU, you can wear business casual jeans/denim all week with CCU embroidered shirts. We offer an excellent work life balance starting at approximately 144 hours of PTO annually. Employer paid medical/dental and vision premiums for the employees. We annual incentives above your hourly wage. A compassionate and caring culture that is committed to hearing employees' suggestions. A growing credit union open to change and evolution. Requirements Connections Credit Union is seeking a full-time Member Support Center Representative to start immediately. Responsibilities: As a Member Support Center Representative, you will assist members and potential members with their telephone requests; explains services, responds to problems, and directs phone calls to the appropriate area. Member Support Center Representatives will also be required to identify cross-selling opportunities for additional services to members. Qualifications: · Bilingual in Spanish is preferred-but not required · High School Graduate or GED · Possess excellent communication and interpersonal skills · Exceptional listening skills · Confidence to sell over the phone · Ability to demonstrate confidentiality in regards to member accounts · Must be bondable Schedule: Monday – Friday 8:30am-5:30pm Salary: $16.00-21.00 hourly/DOE Benefits: Connections Credit Union provides full-time employees with excellent medical and dental, vision benefits, 401(k) matching, Life Insurance, Long-Term and Short-Term Disability Insurance, and Paid Time Off. Paid Federal Holidays/Birthday Paid Time Off. Flex Time. preferred-but not required · High School Graduate or GED · Possess excellent communication and interpersonal skills · Exceptional listening skills · Confidence to sell over the phone · Ability to demonstrate confidentiality in regards to member accounts · Must be bondable EEOC

Responsibilities

The representative will assist members and potential members with telephone requests, explaining services, responding to problems, and directing calls appropriately. Additionally, representatives are required to identify cross-selling opportunities for additional services to members.