Member Support Consultant | Glen Iris (full-time) at Goodlife Health Clubs

Glen Iris, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Outreach, Lead Generation, Customer Service, Member Retention, Communication, Problem Solving, Rapport Building, Empathy, Influence, Target Achievement, First Aid, CPR

Industry

Wellness and Fitness Services

Description

About Goodlife Health Clubs: As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more than 270,000 members. Our members enjoy access to industry-leading gym facilities, innovative group fitness classes and bespoke personal training solutions - empowering people throughout Australia to live the Goodlife. As both a service provider and employer our mission is simple: Move people to achieve great things. The Opportunity: Member Support Consultants (MSCs) are the heartbeat of our Goodlife Health Clubs. Every conversation they have has the power to change someone’s life. As the first point of connection for prospective members, MSCs inspire people to take that all-important first step on their wellness journey — helping thousands of Australians become faster, fitter, stronger and happier every single day. This is a dynamic, people-driven role with a clear sense of purpose. MSCs drive membership growth through proactive sales and outreach, while also building lasting relationships that keep members motivated, supported and engaged. True Goodlife ambassadors, MSCs are experts across every touchpoint of the club experience — seamlessly moving between lead generation and sales, delivering standout service on reception, and proactively connecting with members to elevate their experience and strengthen long-term retention. At Goodlife, MSCs don’t just sell memberships — they help people change their lives. Responsibilities Proactively contribute to club sales budget utilising sales promotions and referrals campaigns Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities Achieving the required number of lead contacts via telephone to maximise sales opportunities Providing sales presentations and tours to prospective members Creating great member journeys via positive and personalised interactions Achieving successful outcomes to enquiries Opening and closing the club as per the club roster Active involvement in member retention programs, inspiring members to continue their fitness journey Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience About you: Current First Aid & CPR certificates. Ability to build rapport with people from varied walks of life with a desire to help people succeed in their goals The ability to solve problems, and overcome obstacles Outstanding communication abilities - able to listen, understand, empathise and influence others Tenacity with a natural drive to achieve individual targets and team goals Customer focused with a desire to achieve exceptional customer outcomes What we can offer you: A career in the fitness industry is a career like no other. With Goodlife Health Clubs, the actions you take every day will inspire others and positively impact the health, well-being and confidence of people across your community. A competitive base salary, uncapped commission, plus super A complimentary all-access Goodlife membership Anniversary leave days and an additional free gym membership for friends and family as part of our “recognition for service awards” Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines About Fitness & Lifestyle Group: Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital. FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives. Apply Now! Please click 'Apply' to submit a resume that details your experience, attributes and achievements. Our commitment to diversity & inclusion: At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work. We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds. Our Purpose is Simple. Move People to Achieve Great Things. At Goodlife Health Clubs, we’ve been redefining fitness since 2002, growing into one of Australia’s most dynamic and respected gym networks. With nearly 100 full-service clubs and over 295,000 members nationwide, we’re passionate about making health and fitness accessible to everyone—empowering people to lead healthier, happier, and more active lives. What truly sets Goodlife apart is our incredible team. Joining Goodlife Health Clubs means becoming part of a vibrant, supportive community where we work together to create a fitness experience that’s welcoming, inspiring, and genuinely life-changing. We are proud to part of Fitness & Lifestyle Group, Asia Pacific's largest, diversified fitness company.

Responsibilities

Member Support Consultants drive membership growth through proactive sales, outreach, and lead conversion, while also ensuring high member engagement and retention through personalized interactions and service delivery.