Member Support Consultant | Prahran (full-time) at Goodlife Health Clubs

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Customer service, Lead generation, Communication, Relationship building, Problem solving, Influencing, Fitness industry knowledge, Telephone sales, Membership retention, First aid, CPR

Industry

Wellness and Fitness Services

Description

Love fitness and thrive on hitting sales targets? Join Goodlife Health Clubs and turn your energy into a rewarding career helping people change their lives. The Opportunity: Sales Consultants (known at Goodlife as Member Support Consultants/MSCs) are the energy behind our clubs. They’re often the first person someone meets when they walk through the doors; the person who helps them take that first step toward a healthier, stronger life. This is a fast-paced, people-first role where your energy and drive make a real difference. You’ll be the driving force behind new memberships at your club, meeting new people, inspiring them to start their fitness journey, and helping them commit to a healthier lifestyle MSCs are right at the centre of the club experience; welcoming members, driving membership growth, and creating a positive, supportive environment every day. At Goodlife, you’re not just selling memberships; you’re helping people change their lives through health, fitness, and confidence. Responsibilities Proactively contribute to club sales budget utilising sales promotions and referrals campaigns Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities Achieving the required number of lead contacts via telephone to maximise sales opportunities Providing sales presentations and tours to prospective members Creating great member journeys via positive and personalised interactions Achieving successful outcomes to enquiries Opening and closing the club as per the club roster Active involvement in member retention programs, inspiring members to continue their fitness journey Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience About you: Current First Aid & CPR certificates. Ability to build rapport with people from varied walks of life with a desire to help people succeed in their goals The ability to solve problems, and overcome obstacles Outstanding communication abilities - able to listen, understand, empathise and influence others Tenacity with a natural drive to achieve individual targets and team goals Customer focused with a desire to achieve exceptional customer outcomes What we can offer you: A career in the fitness industry is a career like no other. With Goodlife Health Clubs, the actions you take every day will inspire others and positively impact the health, well-being and confidence of people across your community. In addition, we offer: Base salary + uncapped commissions with realistic earnings of $65K+ A complimentary all-access Goodlife membership Anniversary leave days and an additional free gym membership for friends and family as part of our “recognition for service awards” You’ll join a high-energy team that celebrates wins, supports each other, and thrives on helping members achieve incredible results. Career paths to management and opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines About Goodlife Health Clubs: As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more than 270,000 members. Our members enjoy access to industry-leading gym facilities, innovative group fitness classes and bespoke personal training solutions - empowering people throughout Australia to live the Goodlife. As both a service provider and employer our mission is simple: Move people to achieve great things. Apply Now! Please click 'Apply' to submit a resume that details your experience, attributes, and achievements. Our Commitment to Diversity and Inclusion: At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work. We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds. About Fitness & Lifestyle Group: Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital. FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives. Our Purpose is Simple. Move People to Achieve Great Things. At Goodlife Health Clubs, we’ve been redefining fitness since 2002, growing into one of Australia’s most dynamic and respected gym networks. With nearly 100 full-service clubs and over 295,000 members nationwide, we’re passionate about making health and fitness accessible to everyone—empowering people to lead healthier, happier, and more active lives. What truly sets Goodlife apart is our incredible team. Joining Goodlife Health Clubs means becoming part of a vibrant, supportive community where we work together to create a fitness experience that’s welcoming, inspiring, and genuinely life-changing. We are proud to part of Fitness & Lifestyle Group, Asia Pacific's largest, diversified fitness company.

Responsibilities

The Member Support Consultant is responsible for driving membership growth through proactive sales, community outreach, and lead conversion. They also manage the club's daily operations, including opening and closing, while providing exceptional service to ensure member retention.