MEMBERSHIP SUPPORT EXECUTIVE

Nuffield Health Bridgend & Cwmbran | Customer | Permanent | Part-time
Up to £25,646.40 per annum (pro-rated & dependent on experience)
16 hours per week
At Nuffield Health, we’re building a healthier nation, and our members are at the heart of everything we do. As the UK’s largest healthcare charity, we’re driven by the belief that everyone deserves the opportunity to live a fitter, healthier, happier life. Do work that matters – for our members and for you
We’re looking for a Membership Support Executive to join our friendly and supportive teams at Bridgend and Cwmbran. This role is all about building relationships, delivering exceptional service, and helping members stay motivated and engaged with their health and wellbeing goals.

You’ll be the friendly voice at the other end of the phone, the problem-solver who turns a cancellation request into a reason to stay, and the detail-focused administrator who keeps our membership records accurate and up to date.

Split across both clubs (based mainly at one, with occasional travel to the other), you’ll:

• Proactively contact members who are thinking of leaving to understand their needs and find solutions to keep them engaged.
• Handle cancellation requests with empathy, professionalism, and a “can-do” attitude.
• Keep membership data accurate, processing updates, payments and cancellations efficiently.
• Respond to member queries in person, over the phone or by email — always in a way that reflects our values.
• Work closely with our Multi-Site Customer Experience Manager and front-of-house teams to create a seamless experience for our members.
• Track and report on trends, helping us improve our member retention.