QUALIFICATIONS & EXPERIENCE

• Proven experience from a contact centre / customer service role is essential.
• Experience working in the financial services sector is preferable (e.g., Banking, insurance).
• Grade C or 5 in Maths and English GCSE.
• Ability to work as part of a team, follow work procedures, and to embrace/adapt to workplace changes.

Our Member Support Representatives play a vital role in managing inbound calls from members and employers, providing resolutions to their queries, delivering high-quality service and making pensions schemes perform better for everyone. We are looking for people who can deliver good results and are keen to continuously keep developing their knowledge and understanding of pensions administration.