As a condition of employment, each employee will be required to affirm that he or she will be able to carry out all employment duties in a way that supports and is consistent with OneShare Health’s Christian mission, vision, scriptural foundation, values, and beliefs found on our website at About Our Christian Health Care Sharing Ministry | OneShare Health

EDUCATION / CERTIFICATION(S) / EXPERIENCE / SKILLS(S)

• High School Diploma or equivalent.
• One (1) Plus years of inbound call center, customer service experience.
• Two (2) Plus years of experience in healthcare or insurance preferred.
• Familiarity with databases preferred but not required.
• Bi-lingual (English/Spanish) preferred.
• Demonstrated ability to effectively multitask.
• Demonstrated understanding of medical terminology helpful but not required.
• Demonstrated attention to detail and accuracy in a fast-paced environment.
• Proficiency in various Microsoft applications.
• Excellence in verbal and written communication skills.

JOB PURPOSE

Member Support Team Lead is responsible for delivering excellent customer service through the engagement and education of members in a fast-paced, in-bound, call center environment. The Member Support Team receives telephonic inquiries including but not limited to the following: sharing request status and payments, member billing and account information, provider accessibility, and general program and eligibility questions. This critical, member-facing, role handles each call with care, empathy, detail, subject matter expertise and with the goal of a one-call resolution. The desired result of the Member Support Team Lead to consistently provide an unmatched member experience, delivered in accordance with OneShare’s values, internal processes and procedures, and various regulatory requirements.