TWIN HEALTH

At Twin Health, we empower people to reverse, prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin™ , a dynamic representation of each individual’s unique metabolism, built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital Twin delivers a new standard of care, empowering physicians and patients to make personalized data-driven decisions.

KNOWLEDGE & COMMUNICATION

• Maintain up-to-date internal documentation and SOPs
• Collaborate with L1 Training team to ensure coordination of knowledge transfer
• Cascade new information and updates to the team in a timely and clear manner
• Promote continuous education and enablement across the team

QUALIFICATIONS

• 2–5 years in a leadership role managing frontline support teams
• 2+ years of hands-on experience as a Zendesk platform owner or administrator
• Proven ability to manage ticket queues, maintain SLA performance, and drive customer satisfaction
• Strong people leadership, coaching, and interpersonal skills
• Excellent verbal and written communication
• Strong organizational skills and time management in a fast-paced environment
• Analytical skills and ability to use data to drive decisions (SLAs, CSAT, COGS, etc.)
• Passion for providing exceptional support to both customers and internal teams

Preferred Qualifications:

• Background in healthcare, member support, or technical support
• Experience leading support in a SaaS or hardware+software hybrid environment
• Knowledge of sensor fulfillment, device troubleshooting, or logistics workflows
• Familiarity with Jira, analytics dashboards, and customer experience metrics
• Strong understanding of member satisfaction and NPS tracking
• Passion for Twin’s mission to reverse and improve chronic metabolic conditions
• This remote opportunity is available to US based persons. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

In addition, Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin

• A competitive compensation package in line with leading technology companies
• As a remote friendly company we are committed to providing opportunities for all who join to further build relationships, increase cross-functional collaboration, and celebrate our accomplishments.
• Opportunity for equity participation
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
• 401k retirement savings pla