• Brand new RACV contact centre in Ballarat
• Part-Time fixed hours roster – Monday to Friday
• Hybrid working arrangement
  Are you passionate about delivering exceptional customer service? Do you enjoy making a positive impact on customers both in their homes and on the road? Join the Member Engagement team at RACV as an enthusiastic phone-based specialist.
  This is your chance to be part of a team that has been supporting customers and members for over 115 years, utilising your strong interpersonal skills to assist people in their everyday lives.

WHAT WE’RE LOOKING FOR:

Our values are designed to shape and reinforce our desired ways of working. Therefore, we are looking for talented individuals who want to shine in a role where their personality is welcomed and who are driven to shape their career with us. We will provide career growth opportunities, and regular learning and development to broaden your knowledge and keep every day interesting.

The successful applicant will:

• Be highly motivated and driven, with a positive nature.
• Have strong personal initiative and enthusiasm.
• Be an active listener with strong communication skills to determine needs and solutions.
• Be able to achieve both individual and team goals.
• Have a strong customer-centric mindset, demonstrating exceptional service and sales skills.
• Be naturally curious, resilient, empathetic and adaptable.
• Intermediate PC skills and knowledge of relevant software, highly desirable.
• Have the desire to grow their careers with us.
• Previous omni channel experience (desirable)
• Previous retail or telephony sales experience is highly regarded.

Hit the ground running with this inbound phone-based contact centre position. With our fully paid and structured training program you will be upskilled in systems, customer service and sales, and product knowledge. Then join a team who backs each other, in the kind of workplace people enjoy coming to.

You will play a critical role helping people who value and appreciate your care, and our products and services. With lots of variety, every day this role will bring new experiences.

• Permanent part-time role - commencing Monday, 21st of July 2025.
• Fixe Roster – 1.30pm-6.30pm, Monday to Friday
• Hybrid working arrangement - providing great flexibility.
• Drive sales - by focusing on members’ needs and providing immediate and effective solutions with our range of products and services.
• Champion personalised conversations – by providing exceptional service experiences that deliver on our brand promise.
• Variety of work - help ensure a seamless and consistent customer and member experience this may include exposure to OMNI channels