Members Relations Officer (Concierge)(Happy Valley Clubhouse) at The Hong Kong Jockey Club

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

06 Mar, 26

Salary

0.0

Posted On

06 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Communication Skills, Hospitality Operations, Customer Service, Concierge Services, Problem Solving, Teamwork, Attention to Detail, Cantonese, English, Mandarin

Industry

Non-profit Organizations

Description

The Hong Kong Jockey Club Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.The Division - Membership & Customer Excellence (MCE) The Membership and Customer Excellence (MCE) Division is responsible for delivering world-class experiences and deepening engagement across all customer segments. The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club’s customer experience strategy across digital and physical touchpoints, ensuring consistency, agility, and excellence. The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.The Department Our Catering Department manages one of the largest and most diverse catering operations in Hong Kong. We provide a wide range of catering, sports and recreation facilities for Members and their guests in three Clubhouses. In addition, both Happy Valley and Sha Tin Racecourses have numerous catering facilities used by Members, non-members and corporate organizations for a variety of functions.The Job Administer the daily Members Services and Relations functions by: Maintaining the high service standards, ensuring attainment of guests' satisfaction and other KPIs. Handling the general Members Services and Relations functions including greeting of Members and guests, dealing with feedback, enquiries, incidents, accidents, and operational irregularities. Handling the Concierge functions that include: Sales of Racing guest badges, Racing programmes books and coupons Distribution of Member materials such as Racing pack Dealing with Inbound phone calls Addressing in person enquires Dealing with Activity Rooms bookings Holding for pick up items Dealing with Lost & Found properties Dealing with luggage or item storage Dealing with fax and photocopy correspondences for Members Coordinating with the Engineering team for repair and maintenance Handling newspaper and magazines arrangements Preparing event signage display Ensuring the Notice Board, Sub-committee Members' Board, and poster information are up-to-dated Administer the resources and assets by: Maintaining the existing resources and assets in good working condition at all times. Requesting for equipment, furniture and fixtures as required while adher ing to the budget. Providing office and administrative support to the team in daily operations. Perform any other related duties as and when assigned by supervisor About You A university degree or higher diploma in Hospitality from a leading hospitality institution A minimum of 1 year of working experience in hospitality operation International hospitality experience is preferred Excellent interpersonal and communication skills Fluent in Cantonese and English Mandarin proficiency is an advantage Apply Now! We offer competitive salary and benefits packages, dynamic working environment and development opportunities. Add horsepower to your career today. Click the “Apply Now” button to create an account and submit your application.Equal Opportunity and Inclusive Hiring We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

Responsibilities

Administer daily Members Services and Relations functions, ensuring high service standards and guest satisfaction. Handle various concierge functions including sales, inquiries, bookings, and coordination with other teams.