ABOUT THE POSITION:

The Members Services Manager (MSM) plays a key role in coordinating sales and services activities for Le Club FICOFI® Members, as well as providing essential support to the sales team. This role collaborates closely with Le Club FICOFI Advisors (LCFAs), Members Services Managers (MSMs) and other departments, delivering strong administrative support to drive revenue growth.
Reporting directly to the Head of Member Services in France, this role will initially encompass, but is not limited to, the following responsibilities :

KEY SKILLS & QUALIFICATIONS:

Professional Experience : 3–5 years of experience in client account management within an international setting, ideally in premium or luxury services, or other environments with a focus on high service standards and personalized client engagement.
Customer Focus and Adaptability : Demonstrates a high level of customer orientation and flexibility, adaptability and reactivity.
Attention to Detail and Organizational Skills : Meticulous, organization champion, multitasking capabilities, strong priorities management skills and able to respond efficiently to high volumes or diverse flows of information and requests in a fast-paced environment.
Communication and Teamwork : Strong communication skills with a positive, collaborative, people-centered approach to proactively support daily operations.
Analytical and Problem-Solving Skills : Possesses strong problem-solving and analytical capabilities.
Language Proficiency : Fluent in English and Chinese (additional advantage)
Personal Interests : An interest in fine wine (optional

• Possess in-depth knowledge of Customer Accounts within the assigned zones and provide support to the Membership Services Managers (MSMs) as needed.
• Client-focused environment with a strong emphasis on service excellence
• Le Club FICOFI activities & services
• Internal working processes, Company’s Information System, Communication & reporting tools.
  Zones to cover :
  Southeast Asia or any other zone whenever needed.
  It is not an exhaustive list of all responsibilities, duties, or skills required, and the candidate may be required to perform other duties (that you are skilled to perform) as needed.