MEMBERSHIP AND COMMUNICATIONS COORDINATOR

TO APPLY: Send resume and cover letter to careers[at]randallmuseum[dot]org. Applications accepted through September 2, 2025.
Reports To: Executive Director
Location: In Person at Randall Museum, 199 Museum Way, San Francisco
Pay Rate & Benefits: -$69,000-$72,000 yearly salary
-Sick Time, Vacation Time, and Paid Holidays
-Health, Vision, and Dental insurance
-Optional Cal Savers Retirement Plan
Time Commitment: 40hrs per week: primarily M-F 9am-5pm with some evening and weekend events
Position Type: Full Time, Exempt Employee
Ideal Start: Early September 2025
In order to comply with employment laws, all employees must be able to submit an I-9 form with documentation during new hire onboarding. Additionally, all employees working at SF Rec and Park facilities are required to undergo a background check during new hire onboarding.

KNOWLEDGE, SKILLS, ABILITIES:

• Demonstrates attention to detail, accuracy and thoroughness
• Possesses excellent written and verbal communication skills
• Is an excellent communicator, enthusiastic about “interacting with the public;” strong relationship-building skills; willingness to solicit membership support
• Possesses database experience; knowledge of Salesforce and Activenet strongly preferred
• Has technical proficiency with Mailchimp, Adobe Acrobat, Canva, Microsoft Office, Google Suite, LinkedIn, Instagram
• Possesses the ability to work independently as well as to serve as a collaborative member of our small Randall Museum Friends and Randall Museum professional team.
• Able to work in person at the Randall Museum in San Francisco

REQUIREMENTS:

• BA or equivalent
• At least two years experience in museums, a non-profit or in customer service. Experience in nature, science and art exploration a plus.
• Available to work on evenings and weekends several times each month.
  Job Type: Full-time
  Pay: $69,000.00 - $72,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Ability to Commute:

• San Francisco, CA 94114 (Required)

Work Location: In perso

• Execute a regular schedule of renewal campaigns – through emails, MailChimp and phone call reminders, partnering with the Executive Director in updating content of emails
• Develop ideas for and execute new member campaigns targeted to adult classtakers, family event participants, rental clients, parents
• Develop ideas for and execute visible promotion of membership in museum spaces
• Be an active, visible membership recruiter at the museum, especially on Saturdays and at family events. Visit adult classes and coordinate with museum staff on other prospective members (e.g,, field trip parents.)
• Plan and execute 6-10 Member events annually, e.g., special and unique outings and in-person “maker” opportunities led by Museum staff and community partners. Promote events to members. Coordinate preparation and refreshments. Set up events, oversee check in, attendance tracking and other event support.
• Respond to member inquiries and provide excellent customer service
• Write and produce a monthly MailChimp newsletter promoting activities at the Museum. Produce special updates as needed
• Execute regular social media posts about events
• In partnership with Executive Director, Museum director and museum staff create content, secure photos and produce new quarterly Director’s newsletter
• Coordinate the production of a digital Annual Report
• Serve as point of contact for website consultant, coordinate communication and approval of website updates
• Accurately process memberships, donations and matching gifts in Salesforce
• Ensure timely production and mailing of membership letters and donor acknowledgements, including customization and personalization where needed.
• Perform any other duties reasonably related to the functions described above.