QUALIFICATIONS

• High school diploma or equivalent is required.
• 6+ months of experience in a customer service role.
• Basic knowledge of health, nutrition, and/or fitness.
• Proficiency in using computers, including familiarity with Office 365 applications.
• Strong interpersonal skills, including excellent customer service and phone etiquette

PREFERRED QUALIFICATIONS

• 6+ months of experience in wellness, fitness, or a related field.
• Bilingual skills in Spanish, Cantonese, Mandarin, or other languages.
• Certified Personal Trainer or Group Exercise Instructor certification is a plus.
• Experience with Salesforce or similar customer relationship management (CRM) platforms.

POSITION DESCRIPTION

Careers by Empowering Futures, Building Communities
Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation’s leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation’s most pressing social issues.
Our Organizational Culture
At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to building strong communities where you can Be, Belong and Become. With Truth & Courage, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility, allowing everyone to participate according to their needs. Our approach is Dependable & Creative, as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.

POSITION SUMMARY

The Membership and Wellness Associate creates a welcoming and engaging experience for YMCA members, from their first contact through continued participation. This role involves applying YMCA engagement practices, such as welcoming, connecting, supporting, and inviting members and guests. The associate helps connect members to resources, programs, and wellness offerings at the branch. With a general knowledge of the facility, its programs, and activities, this position provides accurate information and services to members. The role also ensures a clean, safe, and efficient environment, contributing to the YMCA’s commitment to delivering a positive workout experience for all members.

DISCLAIMERS

• Must successfully complete a background screening, including criminal and employment verification. Some positions may also require a credit check.
• All duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA of Greater San Francisco promotes an equal employment opportunity workplace, which includes reasonable accommodation for otherwise qualified disabled applicants and employees. Please contact your manager if you have any questions about this policy or these job duties.
• This job description may not be all-inclusive, and employees are expected to perform other duties as assigned by management. Job descriptions and duties may be modified by management as needed.
• Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment.

SALARY DESCRIPTION

The Membership and Wellness Associate position offers a compensation range of $19.50 – $24.00 per hour. This rate is based on salary benchmarking for similar roles and is aligned with grant fund approvals and requirements for the position.