Membership Assistant at CALIFORNIA STATE PARKS FOUNDATION

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

28.0

Posted On

23 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Salesforce, Microsoft Office, Slack, Asana, Project Management, Communication, Attention to Detail, Interpersonal Skills, Diversity Awareness, Self-motivated, Multi-tasking, Feedback Acceptance, Process Improvement

Industry

Environmental Services

Description

Description Reports to: Member Stewardship Manager Location: San Francisco, CA, required in-person 4 days per week (Mon-Thurs). Job Type: Full-time, Non-exempt Compensation: $24 - $28 per hour Post date: October 22, 2025 Application deadline: November 21, 2025 Expected start date: January 5, 2026 Mission: Protecting and preserving the state park system, for the benefit of all. Our Vision: We envision an inspiring and welcoming state park system where there is access for all, adequate and sustainable funding, and parks are protected for future generations. JOB DESCRIPTION: California State Parks Foundation (CSPF) seeks a full-time Membership Assistant to help support the daily operations of our membership and donor programs. This role is an important part of the Membership team, focused on ensuring accurate gift processing, timely donor acknowledgments, and responsive customer service to our members and supporters. Reporting to the Member Stewardship Manager, the Membership Assistant will be responsible for processing donations across multiple platforms, maintaining accurate records, preparing fulfillment files, and providing day-to-day support to help meet stewardship and service goals. This position will interact regularly with members and donors, helping ensure a positive experience with California State Parks Foundation. This position is based in our San Francisco office located at 235 Montgomery St, Suite 1202, San Francisco, CA 94104, and requires in-person work 4 days per week (Monday–Thursday), 9am-5pm. Additional days may be required based on business needs. Remote or hybrid schedules outside of this structure are not available for this role. This is a full-time, non-exempt position based in the Bay Area with some travel required. The role is eligible for overtime as approved. RESPONSIBILITIES: Membership Operations (60%): Accurately enter membership and donor gifts into Salesforce, including lockbox batches, in-house checks, online gifts, and credit card transactions. Prepare and batch daily data files for Salesforce import, following established formatting standards. Monitor gift entry for accuracy and flag any discrepancies. Assist with reconciling gift data between platforms as needed. Open and sort daily mail; distribute to appropriate staff. Scan, file, and maintain organized digital and physical donor records. Other duties as assigned. Member Services (40%): Provide excellent customer service by responding promptly and professionally to member and donor inquiries via phone, email, and mail. Answer membership and general organization phone lines; route calls and messages to appropriate staff as needed. Monitor and respond to messages in the members@ and info@ inboxes, ensuring timely follow-up. Process removal requests for email and mail communications and update records accordingly. Prepare, print, and mail acknowledgment letters and membership benefits packages. Send removal and acquisition updates to external mail vendor (MMI). Other duties as assigned. Requirements Commitment to California State Parks Foundation’s mission and Justice, Equity, Inclusion, and Diversity initiatives. Excellent writing and communication skills. Data entry experience preferred. Salesforce experience preferred. Customer service experience preferred. Self-motivated; able to multi-task with excellent attention to detail, project management, and can perform successfully without regular supervision. Willing to travel and/or attend events across California, sometimes on weekends or evenings, as necessary. Proficiency in Microsoft Office, Slack, Asana and CRM technology. Experience launching new ideas or driving process improvements. Demonstrated awareness and sensitivity to the needs and concerns of individuals from diverse cultures, backgrounds, and orientations. Contributes to the creation of a diverse, equitable and inclusive work culture that encourages and celebrates differences. Prioritizes tasks effectively and accomplishes tasks efficiently. Demonstrated ability to accept and apply feedback, follow leadership and align with organizational decisions. Self-motivated; able to multi-task with excellent attention to detail, project management, and can perform successfully without regular supervision. Ability to work collaboratively with outstanding interpersonal skills, with ability to develop and sustain trusted relationships. Ability to consistently work onsite in our San Francisco office 4 days per week (Monday–Thursday), 9am-5pm as required. Able to work at a computer for long periods of time, work in and move across an office setting, communicate with colleagues and constituents, and occasionally move items up to 25 lbs., with or without reasonable accommodation. JUSTICE, EQUITY, INCLUSION, AND DIVERSITY: At California State Parks Foundation, our mission is protecting and preserving the California state park system, for the benefit of all. We believe that California’s state parks are essential to the health, happiness, and quality of life for all Californians. If we truly are to benefit all, we must address justice, equity, inclusion, and diversity (JEID) in our work. While the process of integrating JEID may not be easy, we are full of hope regarding our vision for a future California state park system that engages a broad audience and is welcoming and accessible to all. We commit to fostering an organizational culture that celebrates learning and growth, leans into difficult conversations and feedback, values connection to each other, and sustains staff and board members’ well-being and sense of belonging. COMPENSATION: This is a full-time, non-exempt position @ 37.5 hours per week. The hourly rate for any work completed up to 40 hours a week is $24 - $28 per hour. You may also be eligible for overtime (any work above 8 hours a day and 40 hours a week), and your overtime rate is $36 - $42/hour. You may also be eligible for double time, and your double time rate will be $48 - $56/hour. Regular, overtime and double overtime are pursuant to state, federal and the Organization’s guidelines. This position is eligible for the following employee benefits medical, dental, vision, and acupuncture/chiropractic insurance, participation in 401k retirement plan, participation in pre-tax commuter benefits, accrued vacation and sick time, 13 paid holidays, and birthday holiday. TO APPLY: Please submit your application through the Apply link below. Your application should include your resume and a thoughtful cover letter that addresses why you are a good fit for this position and the organization. Please use separate attachments for each individual component with your last name in the file names. Applications are considered on a rolling basis until the position is filled. California State Parks Foundation is an Equal Opportunity Employer. People of color, LGBTQ people, people with disabilities, and veterans are strongly encouraged to apply. Qualified applicants with arrest and conviction records will be considered for the position in accordance with San Francisco Fair Chance Ordinance, Police Code, Article 49.

Responsibilities

The Membership Assistant will support daily operations of membership and donor programs, ensuring accurate gift processing and timely donor acknowledgments. This role involves interacting with members and donors to provide excellent customer service and maintain organized records.