Membership Assistant, Full-time at DISCOVERY PLACE INC

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

0.0

Posted On

14 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Customer Service, Communication, Data Analysis, Problem Solving, Attention to Detail, Self-Motivation, Time Management, CRM Proficiency, Team Collaboration, Adaptability, Event Support, Membership Engagement, Outbound Calling, Administrative Skills, Payment Processing

Industry

Museums;Historical Sites;and Zoos

Description

Job Details Job Location: Discovery Place, Inc. - Charlotte, NC Position Type: Full Time Education Level: High School Diploma Salary Range: Undisclosed Travel Percentage: Up to 25% Job Shift: Any Job Category: Nonprofit - Social Services Description At Discovery Place, a 501(c)(3) nonprofit organization, we fuel your passion for science and the natural world by delivering awe-inspiring exhibits and educational programs. Our immersive experiences captivate, challenge, and empower audiences of all ages, sparking a spirit of discovery and lifelong learning. We hope to forge a future where science catalyzes, creating boundless opportunities, fostering hope, solving complex problems and driving positive change across the globe. We’re looking for driven, talented individuals who share our passion for making an impact and having fun while doing it. POSITION TITLE Membership Sales Associate – Full-time (Temporary) DEPARTMENT Marketing/Membership REPORTS TO Membership Manager FSLA Status Non-Exempt POSITION SUMMARY Discovery Place is hiring a temporary Membership Sales Associate to help grow our member base and keep current members engaged. This role combines direct sales with phone and email outreach to prospects and existing members. ESSENTIAL DUTIES AND RESPONSIBILITIES Meet monthly targets for new membership sales Make outbound calls to expired memberships and warm leads Manage scheduled calls with members and prospects via Calendly Contact lapsed members and convert renewals Identify and close upgrade opportunities with current members Engage guests and convert conversations into membership sales Process new memberships, renewals, and upgrades in Ticketure Respond to member inquiries via phone and email within 24 hours Track personal sales metrics and conversion rates Support member events at all Discovery Place locations Handle payment transactions following accounting procedures QUALIFICATIONS MINIMUM QUALIFICATIONS Requirements High school diploma or GED Availability to work weekends Skills Self-motivated to meet sales goals with minimal supervision Delivers excellent, prompt customer service Communicates clearly and persuasively articulates membership benefits to prospective members Follows policies and procedures; completes administrative tasks accurately and on time PREFERRED QUALIFICATIONS Experience Track record of meeting or exceeding sales targets Experience with membership or subscription sales Proficiency with CRM databases (Salesforce preferred) Competencies Analyzes data to inform decision-making Identifies and resolves problems with resourcefulness Demonstrates accuracy, thoroughness, and attention to detail Delivers clear, informative responses to questions and inquiries Adapts quickly to shifting priorities while keeping projects on track Thrives both independently and collaboratively in a fast-paced, results-driven environment PHYSICAL REQUIRMENTS Must be able to lift up to 25 lbs. Must have valid driver’s license to be able to drive to off-site locations on occasion Ability to work at a desk and operate a phone line for several hours each day Walking, standing, and sitting during the day at various locations The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities of this job. Other duties may be assigned. This job description may be changed to include new responsibilities and tasks or change existing ones as management deems necessary. To apply visit discoveryplace.org/careers Qualifications The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities of this job. Other duties may be assigned. This job description may be changed to include new responsibilities and tasks or change existing ones as management deems necessary.

Responsibilities

The Membership Assistant will focus on growing the member base through direct sales and outreach to prospects and existing members. Responsibilities include making outbound calls, processing memberships, and supporting member events.