Membership Assistant (Part-time) at CALIFORNIA STATE PARKS FOUNDATION

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

30.77

Posted On

28 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Salesforce, Microsoft Office, Slack, Asana, CRM Technology, Project Management, Writing, Communication, Gift Processing, Donor Stewardship

Industry

Environmental Services

Description

Description Title: Membership Assistant (Part-Time) Reports to: Member Stewardship Manager Location: San Francisco, CA; in-person required. Job Type: Part-time, Non-exempt (up to 20 hours per week for 12 months, with potential for full-time hire depending on available funding). This role is expected to require a minimum of 4 days per week, with flexibility in the number of hours worked each day. Compensation: $30.77 per hour Post date: May 27, 2026 Expected start date: July 13, 2026 Application deadline: June 14, 2026 Mission: Protecting and preserving the state park system, for the benefit of all. Our Vision: We envision an inspiring and welcoming state park system where there is access for all, adequate and sustainable funding, and parks are protected for future generations. JOB DESCRIPTION: California State Parks Foundation (CSPF) seeks a part-time Membership Assistant to help support the daily operations of our membership and donor programs. This role is an important part of the Membership team, focused on ensuring accurate gift processing, timely donor acknowledgments, and responsive customer service to our members and supporters. This position is based in our San Francisco office located at 235 Montgomery St, Suite 1202, San Francisco, CA 94104, and requires in-person work. Additional days may be required based on business needs. Remote or hybrid schedules outside of this structure are not available for this role. Reporting to the Member Stewardship Manager, the Membership Assistant will be responsible for processing donations across multiple platforms, maintaining accurate records, preparing fulfillment files, and providing day-to-day support to help meet stewardship and service goals. This position will interact regularly with members and donors, helping ensure a positive experience with California State Parks Foundation. This is a part-time, non-exempt position based in the Bay Area with some travel required. The role is eligible for overtime as approved. RESPONSIBILITIES: Member Services (50%): Provide excellent customer service by responding promptly and professionally to member and donor inquiries via phone, email, and mail. Answer membership and general phone lines; route calls and messages to appropriate staff as needed. Monitor and respond to messages in shared inboxes, ensuring timely follow-up. Support administration of day-use passes, including issuing passes, responding to member inquiries about eligibility and access, and maintaining accurate records Process removal requests for email and mail communications and update records accordingly. Prepare, print, and mail acknowledgment letters and membership benefits packages. Send removal and acquisition updates to external mail vendor (MMI). Membership Operations (50%): Accurately enter membership and donor gifts into Salesforce, including lockbox batches, in-house checks, online gifts, and credit card transactions. Prepare and batch daily data files for Salesforce import, following established formatting standards. Monitor gift entry for accuracy and flag any discrepancies. Assist with reconciling gift data between platforms as needed. Open and sort daily mail; distribute to appropriate staff. Scan, file, and maintain organized digital and physical donor records. Other duties as assigned. Requirements Commitment to California State Parks Foundation’s mission and Justice, Equity, Inclusion, and Diversity initiatives. Excellent writing and communication skills. Data entry experience preferred. Salesforce experience preferred. Customer service experience preferred. Self-motivated; able to multi-task with excellent attention to detail, project management, and can perform successfully without regular supervision.? Willing to travel and/or attend events across California, sometimes on weekends or evenings, as necessary. Proficiency in Microsoft Office, Slack, Asana and CRM technology. Experience launching new ideas or driving process improvements. Demonstrated awareness and sensitivity to the needs and concerns of individuals from diverse cultures, backgrounds, and orientations. Contributes to the creation of a diverse, equitable and inclusive work culture that encourages and celebrates differences. Prioritizes tasks effectively and accomplishes tasks efficiently. Demonstrated ability to accept and apply feedback, follow leadership and align with organizational decisions. Self-motivated; able to multi-task with excellent attention to detail, independently manage assigned tasks from start to finish, and can perform successfully without regular supervision. Ability to work collaboratively with outstanding interpersonal skills, with ability to develop and sustain trusted relationships. Able to work at a computer for long periods of time, work in and move across an office setting, communicate with colleagues and constituents, and occasionally move items up to 25 lbs., with or without reasonable accommodation. COMPENSATION: This is a part-time, non-exempt position up to 20 hours per week, requiring a minimum of 4 days per week with flexibility in the number of hours worked each day. The hourly rate for is $30.77 per hour. You may also be eligible for overtime (any work above 8 hours a day and 40 hours a week), and your overtime rate is $46.16 per hour. You may also be eligible for double time, and your double time rate will be $61.54 per hour. Regular, overtime and double overtime are pursuant to state, federal and the Organization’s guidelines. This position is eligible for the following employee benefits, participation in 401k retirement plan, participation in pre-tax commuter benefits, accrue vacation and sick time on pro-rated basis, eligible for holiday pay that falls on days worked, and birthday holiday. TO APPLY: Please submit your application through the “Apply Link." Your application should include your resume and a thoughtful cover letter that addresses why you are a good fit for this position and the organization. Please use separate attachments for each individual component with your last name in the file names. Applications are considered on a rolling basis until the position is filled. The California State Parks Foundation is an Equal Opportunity Employer. Qualified applicants with arrest and conviction records will be considered for the position in accordance with San Francisco Fair Chance Ordinance, Police Code, Article 49.

Responsibilities

The Membership Assistant handles daily operations for membership and donor programs, focusing on accurate gift processing and timely donor acknowledgments. The role also provides professional customer service to members and supporters via phone, email, and mail.