POSITION SUMMARY

Reporting to the Manager of Membership, the incumbent performs administrative duties related to the maintenance of members and their membership. The incumbent provides detailed-oriented skills in relation to the membership system to maintain the accuracy and integrity of the association’s database.

EDUCATION

• Completion of secondary school or equivalent

SKILLS AND ABILITIES

• Good understanding of customer service, basic computer skills, and basic accounting
• Strong organizational, interpersonal, and communication skills
• Working knowledge of Word, Excel, and Outlook
• Working knowledge and basic understanding of utilizing member/customer databases
• Ability to work in a team-oriented environment
• Ability to take direction, work independently, plan, organize, and prioritize workloads

• Process membership profile updates as needed
• Data input and reporting as required
• Administration of the membership renewal program, including the processing of membership renewal invoices
• Maintain and update both financial and demographic information and ensure data protocols and policies are adhered to.
• Provide support to Membership Service Representatives
• Other related administrative duties as assigned